## Streamlining Fulfillment to Deliver an Exceptional Post-purchase Experience
In today’s business world, it is difficult for brands to expect their products to be the sole thing they offer their customers, no matter how excellent they may be. B2B and DTC brands, online and brick-and-mortar stores, must prioritize the customer post-purchase experience to gain an edge in an ever-competitive business landscape.

[Flowspace](https://flow.space/ "Flowspace") was started by Ben Eachus, now CEO, and Jason Harbert, CTO, to address these issues and empower businesses of all sizes to streamline fulfillment operations. Ben’s experience in DTC and Jason’s background in enterprise code helped them develop a cutting-edge omnichannel fulfillment platform to help businesses handle all their package delivery needs without breaking a sweat. Flowspace’s vision of empowering the warehouse ecosystem was recognized on Fast Company's list of the World's Most Innovative Companies in 2020.

[![Flowspace-order-tracking-solution-by-trackingmore3](https://blog.trackingmore.com/wp-content/uploads/2023/08/Flowspace-order-tracking-solution-by-trackingmore3-2.png "Flowspace-order-tracking-solution-by-trackingmore3")](https://blog.trackingmore.com/wp-content/uploads/2023/08/Flowspace-order-tracking-solution-by-trackingmore3-2.png "Flowspace-order-tracking-solution-by-trackingmore3")

Brands signing up to Flowspace can choose one of two options to partner with the company. The first option is fulfillment service by Flowspace, in which the company handles all fulfillment needs on behalf of the brand through its vast network of 130+ fulfillment locations spread out strategically throughout the US.

For the second option, Flowspace offers a Warehouse Management System (WMS) for brands operating and managing their own warehouses. This efficient system enables streamlined order fulfillment from various channels to multiple end customers, enhancing overall delivery performance.

Demand for Flowspace’s services and system increased nearly tenfold during the COVID-19 pandemic, highlighting the need for a reliable shipment tracking solution to help it fulfill SLA with its partners and enhance [real-time shipping visibility](https://www.trackingmore.com/features/shipment-visibility "real-time shipping visibility") for brands using its platform. 
## The Challenge - How to Enhance End-to-End Shipment Visibility 
As Flowspace rapidly grew, its need for a reliable shipment tracking partner became more significant. It faced the following challenges.
###Fragmented order information
As more businesses signed up to use Flowspace’s services and WMS, orders from multiple channels increased exponentially. This sudden surge, however, brought a challenge in monitoring and managing vast amounts of order information.

Dealing with fragmented order information meant Flowspace could potentially fail to meet its promises to offer clients reliable end-to-end visibility in their order tracking information. Flowspace needed a way to consolidate and centralize all order tracking data into a single dashboard, leading to its search for a tracking solution.
###Blurred visibility into order status and shipment location
Fulfilling thousands of orders from numerous channels to various end customers necessitates dealing with multiple carriers across the US. The problem, however, is two-fold. One, many carrier sites don’t always share real-time shipment updates, making it difficult for Flowspace to give customers real-time visibility into their order status and shipment location. Two, it takes a lot of resources to integrate individually with multiple carriers across the world, increasing operational complexity instead of simplifying the solution.

Flowspace required a fast and effective solution that could help it deliver its promise of providing 99%+ shipment visibility to its service and WSM users.
###Poor inventory management and monitoring 
Flowspace manages a fulfillment space of 33 million square feet across more than 130 locations throughout the US. Such a vast warehousing area requires an efficient inventory management and monitoring system supercharged with a reliable tracking solution to ensure minimal stockouts and optimize delivery times.

As an omnichannel fulfillment brand, Flowspace was experiencing challenges in monitoring inventory movement and levels in all its fulfillment locations. This affected its communication with brands that were using Flowspace facilities, leading to a patchy post-purchase customer experience.
###Slow Exception Response
The lack of clarity in order status and shipment location hampered Flowspace’s efforts to swiftly handle exceptions and delays whenever they occurred. Unexpected delays, lost shipments, and damaged goods negatively impacted the customers' post-purchase experience, necessitating Flowspace to look for a reliable shipment tracking solution.

##How Flowspace Utilized TrackingMore’s Immense Capabilities in Improving Its Services
In the summer of 2020, Flowspace decided to seek out a [shipment tracking solution](https://www.trackingmore.com/ "shipment tracking solution") with the aim of boosting its logistics efficiency.

As co-founder Ben Eachus recognized, “When customers order something, they are going to expect it within hours. Flowspace is building a platform to enable this future.”

Flowspace exists to help businesses that use its services and platform to streamline their order management, improve inventory planning and optimize their networks. The overarching ambition for Flowspace is to meet customers’ post-purchase expectations while reducing shipping time, cost, and carbon footprint.

Keeping its business vision in mind, TrackingMore’s [shipment tracking API](https://www.trackingmore.com/tracking-api "shipment tracking API") was the ideal pick for Flowspace’s IT team. First and foremost, TrackingMore is easy to integrate without needing an expansive development team aligning perfectly with Flowspace’s business model. Moreover, it integrates with more than 1100 carriers, meaning Flowspace can track shipments from TrackingMore’s numerous logistics partners within a single dashboard. The icing on the cake was its 99.9% uptime that guaranteed real-time end-to-end shipment visibility.

Flowspace witnessed an array of benefits after integrating the TrackingMore tracking API.

[![Flowspace-order-tracking-solution-by-trackingmore2](https://blog.trackingmore.com/wp-content/uploads/2023/08/Flowspace-order-tracking-solution-by-trackingmore2.png "Flowspace-order-tracking-solution-by-trackingmore2")](https://blog.trackingmore.com/wp-content/uploads/2023/08/Flowspace-order-tracking-solution-by-trackingmore2.png "Flowspace-order-tracking-solution-by-trackingmore2")
###15% boost in operational efficiency
TrackingMore’s tracking API helped Flowspace automate its shipment tracking process, reducing the reliance on manual labor to check different carrier websites for updates on shipment status. With automated updates being sent out, customer support tickets decreased significantly, allowing Flowspace’s team to improve its operational efficiency by nearly 15%.
###25% improvement in On-time delivery rate 
With TrackingMore integrated into its systems, Flowspace saw an above-average improvement in its on-time delivery rate. Previously, the company only fulfilled 74% of all shipments on time. This figure increased by 25% to 99% after integrating TrackingMore tracking API.
###13% reduction in shipping costs
With TrackingMore powerful order-tracking API, Flowspace started to maximize its warehousing network potential and effortlessly manage millions of parcels. With only 100+ employees, Flowspace optimized customer orders closest to them from its 130+ fulfillment centers, reducing shipment costs by around 13% while ensuring maximum customer satisfaction.
###Bolstered customer satisfaction
With TrackingMore tracking API, it launched a value-added service called [OmniFlow Visibility Suite](https://flow.space/technology/omniflow-visibility-suite/ "OmniFlow Visibility Suite"), which enables its clients to track the order status visually with Flowspace, monitor SLA performance across multiple fulfillment partners, be alerted to delays and late orders, and reduce WISMO inquiries.

A significant improvement in visibility into order statuses and shipment locations saw more customers express satisfaction with the Flowspace platform and its services. Flowspace currently enjoys high customer ratings on multiple review platforms, including a 4.7 TrustScore on Trustpilot from 253 reviews, with 84% of the reviewers giving a 5-star review. Flowspace employees also appreciate the company, with 65 employees giving the company an average rating of 4.7 stars on Glassdoor.

> "Flowspace is our partner in omnichannel growth, manking it easy and efficient to manage orders and inventory for all channels, all in one system, where everyone has the visibility to know what's going on." Noted Hector Omoigui, Senior Operations Manager, Reel Paper.

Flowspace Uses TrackingMore to Boost its Fulfillment Efficiency By 15%

15%

13%

Company Info

Results

15%

13%

Transform Your
Shipment Tracking Today

Flowspace Uses TrackingMore to Boost its Fulfillment Efficiency By 15%

15%

13%

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15%

13%

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