In 2020, as the world pondered what next after a serious pandemic had ground everything to a halt, Flyjac Logistics found itself at an impasse. Having set the pace for other 3PL and freight forwarding companies for three decades and counting, the logistical issues caused by COVID-19 presented the perfect opportunity for the company to innovate.

[Flyjac Logistics](https://flyjaclogistics.com/ "Flyjac Logistics") aimed to develop a state-of-the-art IT solution that would improve its supply chain efficiency and power its scope expansion goals. Amid all this planning, the company was also faced with uncertainties about service continuation and price hikes due to its IT solutions provider being in the process of getting acquired. The tracking system it was using was also outdated, a fact that came to the fore at the height of the pandemic.

With service standards to maintain and a tumultuous business environment to navigate, Flyjac committed all its resources to the digital transformation plan.

![flyjac-freight-forwarding](https://www.trackingmore.com/blog/wp-content/uploads/2024/04/flyjac-freight-forwarding-service.jpg "flyjac-freight-forwarding")

## Air Cargo Demand Surge Exposes an Outdated Tracking System
Long before the onset of the pandemic, Flyjac had attracted the admiration of one of the leading transport companies in the world—Hitachi Transport System, which acquired Flyjac in 2010. This acquisition expanded Flyjac's reach globally while cementing its position among Indian logistics companies.

With an ambitious plan to expand its scope and offer more supply chain services, including last-mile delivery and reverse logistics, Flyjac needed to develop an IT system that matched its vision. While finalizing its plans, COVID-19 broke out, lockdowns followed, ports were congested, and supply chains were disrupted.

When the pandemic hit, most Flyjac customers opted for air freight services to help them meet the tight deadlines they had. This demand was expected to continue surging into 2022, when it reached an all-time high.

Throughout this period, Flyjac's tracking system was exposed several times for its inefficiency in air cargo, last-mile, and reverse logistics tracking. As Flyjac brainstormed ways to make the system more efficient, news came out that an acquisition of the tracking solution provider was in progress. This information left the Flyjac team in limbo as to whether they should continue with the solution. Over time, it proved inefficient, and by then, there were fears that the service could be discontinued or prices hiked.

![flyjac-last-mile-tracking](https://www.trackingmore.com/blog/wp-content/uploads/2024/04/flyjac-last-mile-delivery-tracking.jpg "flyjac-last-mile-tracking")

Acting swiftly, the Flyjac management team decided to look for a new partner whose technology matched the company's ambitions for expansion and vision of an advanced IT system.

The Search for a Comprehensive Tracking API with Webhook
Having established what it needed in a tracking solutions provider, Flyjac set out to find the right partner and settled on TrackingMore because it met its needs, which included:

### Comprehensive Carrier Coverage
Flyjac's business scope expansion goals meant it needed to partner with more couriers in India to provide the best supply chain services. Therefore, the company sought a tracking solutions provider with a carrier network that covers all major Indian couriers.

### Shipment Tracking API
Boosting supply chain efficiency was key for Flyjac, which hoped to improve its IT systems to provide customers with a convenient tracking experience. Flyjac wanted a shipment tracking API that featured parcel and air waybill (AWB) tracking functionalities.

### Proactive Webhook Notifications
Faced with increased demand for air cargo tracking services, Flyjac understood well how important shipment tracking updates were to a satisfactory customer experience and effective in-house resource management. For Flyjac, proactive webhook notifications were critical because they would free its developers from the need to make extra API calls whenever tracking is not updating.

> "Our previous tracking system was limited and did not provide detailed transit history or timely tracking updates. Over time, our customers grew impatient with this, and a consistent stream of complaints followed. All these signs signaled that it was time for a change. We bumped into TrackingMore, and after testing it out for a month, we were impressed by its features and how efficiently it resolved our tracking issues. We contacted the TrackingMore team, and Flyjac was fully onboarded onto their platform in less than a week." Prijith Unnikrishnan, Flyjac General Manager of Information Technology."

## Developing iFreight Helps Flyjac Reduce Customer Complaints
Flyjac's decision to upgrade to a paid TrackingMore subscription had a positive impact on the company's logistics operations. Some of the positives noted included the following.

### Integrated Technology Support
TrackingMore's shipment tracking API enables Flyjac to monitor air cargo movements and parcel deliveries easily within India and abroad. Access to this API solution also played a critical role in allowing Flyjac to develop its desired state-of-the-art IT systems. Through iFreight and iTrans, Flyjac offers customers 100% shipment visibility.

![flyjac-air-cargo-tracking](https://www.trackingmore.com/blog/wp-content/uploads/2024/04/flyjac-air-cargo-tracking.jpg "flyjac-air-cargo-tracking")

### 76% Reduction in Customer Complaints PPM
> "Since implementing our iFreight system powered by TrackingMore's robust air cargo tracking API, we've noted a drastic 76% reduction in customer complaints PPM. Customer queries are also down by 40%. These impressive metrics honored us with the Best Warehousing and Distribution Company and Excellence in Digital Transformation in Freight Management awards at the 2023 CargoNXT Conference and Recognitions. We are humbled by these awards and are excited at the possibilities for the future with TrackingMore as our shipment tracking partner." Prijith Unnikrishnan, Flyjac General Manager of Information Technology.

### 25% Increase in Logistics Efficiency
Flyjac utilizes TrackingMore to track first-leg freight transportation, last-mile delivery, and returns. This allows the company to accurately estimate when a consignment will reach its destination, thereby ensuring timely processing—whether to hand it over to other logistics partners or store it in its warehouses. Overall, Flyjac has witnessed a 25% boost in its logistics efficiency.

TrackingMore Helps Flyjac Reduce Customer Complaints PPM by 76%

76%

25%

Company Info

Results

76%

25%

Transform Your
Shipment Tracking Today

TrackingMore Helps Flyjac Reduce Customer Complaints PPM by 76%

76%

25%

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Company Info

Results

76%

25%

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Transform Your Shipment Tracking Today

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