## Engineer Dads Turned Outfit Designers
In 2014, former college buddies and now engineer dads Ken Gao and Albert Wang launched PatPat in Mountain View, California. The idea was to reinvent the supply chain in kids' fashion after the dads noticed a gap in the market, which led to many parents being overcharged to dress their children stylishly.

The plan was to cut out traditional retail markups and allow parents to buy their kids in-trend, high-quality outfits at manufacturer prices. The idea picked up, and in 2015, PatPat’s app was recommended on the App Store homepage because of many positive reviews and ratings.

In 2016, it was rated as the ‘Top Recommended Shopping App’ on the App Store. In the same year, it also ranked as the ‘Best Baby Supplies App’ on the App Store, further enhancing its status as a destination for bargain-seeking parents. [PatPat](https://us.patpat.com/ "PatPat") now has 21M customers in 140 countries and features more than 30,000 kids and family cloth styles.

However, PatPat’s growth was never without issues. With more orders coming in from different parts of the world, PatPat needed a reliable tracking solution to help improve last-mile carrier tracking. This led to PatPat partnering with TrackingMore in 2016.

[![PatPat child clothing](https://blog.trackingmore.com/wp-content/uploads/2023/05/patpat-正文1.jpg "PatPat child clothing")](https://blog.trackingmore.com/wp-content/uploads/2023/05/patpat-正文1.jpg "PatPat child clothing")

## PatPat and TrackingMore: The Dynamic Duo of Seamless Shipment Tracking 
> “Our suppliers are located in China, meaning a wait time of up to 16 days before orders can be delivered to buyers. The post-purchase anxiety caused by this was detrimental to our efforts to enhance the customer experience. We did an online search to find a tracking solution to help alleviate this stress.” said Albert Wang, Co-founder of PatPat.

In 2016, PatPat’s IT and customer success teams started an online search for a tracking solution. After testing the features of different solutions, TrackingMore was chosen because it offered the following;

### Enhanced Shipment Visibility

TrackingMore updated shipment data every 4–6 hours, which allowed PatPat’s team to accurately monitor the status of different orders and avail the obtained information to its customers in real time. Its last-mile carrier tracking therefore became more efficient than ever.

### Reliable API Uptime

On testing TrackingMore, PatPat was satisfied by its API performance. TrackingMore’s API consistently communicated with individual carrier websites and relayed information to PatPat on time without fail. Within less than a week, PatPat’s IT team integrated the API into its logistics management system.

### Extensive Carrier Network
When PatPat decided to ship to different countries around the world, onboarding carriers was one of the main challenges it faced. TrackingMore allowed PatPat to access 1093 carriers in its network and onboard new ones in a week upon request.

> “TrackingMore’s API helped us improve the efficiency of our last-mile carrier tracking. Onboarding new carriers was now possible in a short period of time and expanding to new markets was much simpler.” shared Ken Gao, Co-founder PatPat.

## Enabling Successful Changes in New Fields
PatPat has experienced the following success since it started using TrackingMore in May 2016.

[![PatPat and TrackingMore integrated ](https://blog.trackingmore.com/wp-content/uploads/2023/05/patpat-正文2.jpg "PatPat and TrackingMore integrated ")](https://blog.trackingmore.com/wp-content/uploads/2023/05/patpat-正文2.jpg "PatPat and TrackingMore integrated ")
### Refund Requests Went Down by 61%

The 16-day wait time before a delivery could contribute to customer post-purchase anxiety, leading to PatPat’s customer service team receiving numerous refund requests. TrackingMore has helped PatPat cut down such requests significantly with heightened shipment visibility.

> Albert Wang, Co-founder at PatPat, affirmed, “Even with a 16-day delivery time, we could offer our customers better shipment visibility and timely updates, which helped reduce the number of refund requests we received by 61%.”

### Delivery Efficiency Improved by 41%

Tracking the status of each order has become more efficient with TrackingMore integrated into the PatPat website and app. This partnership allowed PatPat to closely follow each shipment while in transit and be aware of any delivery issues, allowing PatPat enough time to respond to incidences.

> Ken Gao, the co-founder of PatPat, reflected on how this enhanced their delivery efficiency, “By integrating TrackingMore, we had more visibility into the status of each shipment. Our delivery efficiency improved by 41% as a result.”

### Bolstered customer satisfaction 
By harnessing TrackingMore's advanced tracking solution, PatPat can deliver its customers a good post-purchase experience with enhanced shipment visibility. This is evident from positive reviews it has received on notable review platforms: an average rating of 4.5 from 32,480 Trustpilot reviews, and 4.6 from 8,077 Sitejabber reviews. PatPat has solidified its reputation as a brand that prioritizes customer satisfaction and delights shoppers at every step.

PatPat Uses TrackingMore to Alleviate Logistics Management Stress

61%

40%

Company Info

Results

61%

40%

Transform Your
Shipment Tracking Today

PatPat Uses TrackingMore to Alleviate Logistics Management Stress

61%

40%

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Company Info

Results

61%

40%

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Transform Your Shipment Tracking Today

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