## Pioneers with a Passion for Protecting Technology
Speck Products was started in 2001 by David Law, Tony Lillies, and Ryan Mongan. The overarching aim was to make stylish and durable protective accessories for the technology that ran people's lives.

As more Americans embraced portable tech devices, many sought high-quality and dependable accessories to protect them. Speck Products’ longevity in the market and its commitment to innovation propelled it to be the go-to source for smartphone and laptop owners.

[![Speck Products order tracking solution by trackingmore 2](https://blog.trackingmore.com/wp-content/uploads/2023/07/Speck-Products-order-tracking-solution-by-trackingmore-2.png "Speck Products order tracking solution by trackingmore 2")](https://blog.trackingmore.com/wp-content/uploads/2023/07/Speck-Products-order-tracking-solution-by-trackingmore-2.png "Speck Products order tracking solution by trackingmore 2")

More than just its impressive products, [Speck Products](https://speckproducts.com "Speck Products") was also dedicated to delivering an exceptional post-purchase experience to customers. To achieve this, it offered fast two-day air delivery to any USA location.

However, blurred visibility into the shipping and delivery process repeatedly prevented Speck Products from creating a seamless end-to-end experience for its customers. The company identified a need for a tracking solution to provide the transparency demanded by customers. 
## Conquering The Delivery Dilemma 
Top among the challenges that Speck Products needed to address was how to unify order data that was fragmented across different carrier websites and warehouses. This online mobile accessories shop also wanted to offer its customers more visibility into their parcels’ shipping journey.

Furthermore, the company wanted a tracking solution that could support a wide carrier network, in line with its need to enlist multiple carriers for delivery efficiency.

> “Our customers expect their orders to arrive at their destination within a week of ordering. To live up to the standards we set, we began the search for a tracking solution in May 2018 that would provide us with a streamlined view of all our carrier data,” explained Robert Hales, President of Speck Products.

## The Quest for a Game-Changing Tracking Solution 
> “Having all our carrier data in one place would have made it easier to troubleshoot any issues that arose during deliveries. The tracking solution we sought needed to provide this to our brand.” continued Robert Hales, President of Speck Products.

Speck Products chose TrackingMore’s solution because it has the following features that matched what Speck was looking for:

**CSV upload capability: **
Speck Products’ team was spending a lot of time tracking order data from different carrier websites and relaying the information to customers to help them know the statuses of their orders. Top on its wishlist of features was a tracking solution that enabled Speck Products to improve the customer experience and free up time and resources internally. TrackingMore’s CSV upload feature made this possible. The Speck Products team could upload tracking data fast without any complications. 
**
Nationwide carrier network:**
Shipping to all parts of the US and its territories, the company wanted a solution that could integrate with multiple carriers and could allow it to track performance and optimize delivery times for all its customers. TrackingMore’s integration with more than 1,100 carriers perfectly fit Speck Products' needs, ensuring it could onboard new carriers at any time with minimal effort.

**Scalability: **
Speck Products’ reputation for making high-quality and stylish protective cases for smartphones and laptops means it receives a higher order volume whenever a new device is released. This spike previously meant an increase in the labor needed to manually extract order information from individual carrier websites for thousands of orders. Hence, Speck Products were seeking a tracking solution that could scale as its order numbers increased during peak seasons. As expected, TrackingMore was the ideal partner that could allow Speck Products to import more data and enhance order tracking visibility. 
## Reshaping The Shipment Tracking Process And Reaping The Rewards
Speck Products experienced the following positive changes after using TrackingMore’s CSV upload for shipment tracking:

**75% less labor required to track order statuses**
TrackingMore’s CSV upload feature simplified order status monitoring for the Speck Products team. By importing order data into TrackingMore with a CSV team, Speck employees could save time and reduce the effort previously spent tracking delivery statuses for different shipments from individual carrier websites. Speck Products could reassign its customer support resources to more high-value tasks that enhance the customer experience.

**Improved customer communication and shipment transparency **
With multiple tracking numbers imported into TrackingMore, Speck Products now gets real-time tracking data for its customer orders and delivers proactive updates about the status of shipments to its customers when required. This access to accurate shipment data has enhanced shipment transparency and improved the post-purchase communication with customers. 
> “With TrackingMore’s CSV upload feature, we have achieved 99.9% shipment transparency, allowing us to offer customers updates on which stage of the delivery cycle their parcels are at.” noted Robert Hales, President of Speck Products.

[![Speck Products order tracking solution by trackingmore 3](https://blog.trackingmore.com/wp-content/uploads/2023/07/Speck-Products-order-tracking-solution-by-trackingmore-3.png "Speck Products order tracking solution by trackingmore 3")](https://blog.trackingmore.com/wp-content/uploads/2023/07/Speck-Products-order-tracking-solution-by-trackingmore-3.png "Speck Products order tracking solution by trackingmore 3")

**Optimized order fulfillment **
Enhanced visibility into the shipment process has helped Speck Products gain insights into the performance of each carrier partner. Speck Products can now select carriers and routes more wisely to optimize order fulfillment and share estimated delivery times with customers to reduce their post-purchase anxiety.

Speck Products Uses TrackingMore to Monitor Order Statuses in a Single Dashboard

75%

99.9%

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75%

99.9%

Transform Your
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Speck Products Uses TrackingMore to Monitor Order Statuses in a Single Dashboard

75%

99.9%

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