How Can I Track My J&T Express’s Package?
To track your J&T Express package, you need a shipment code that gives you access to the tracking system on the official J&T Express website and mobile app. You can also use third-party tracking platforms such as TrackingMore, which offer more powerful tracking capabilities.
1. Via the Official J&T Express Website
- Launch your browser and visit the J&T Express Vietnam website.
- Scroll down to the Look Up Orders section, enter your shipment's Bill of Lading (Waybill) code in the provided field, and click the search button.
- For verification, enter the last 4 digits of the recipient or sender's phone number, then click the search button again.
- You will receive your package's shipment statuses that have been updated at that time.
2. Via the Official J&T Express Mobile App
- Get the J&T Express mobile app from the Google Play Store, App Store, or the official website.
- Launch the app and enter your Bill of Lading codes in the tracking section at the top of the app.
- Click the search button to initiate the tracking process.
- The app redirects you to the tracking page where you will see all your shipment's delivery statuses.
3. Via the TrackingMore Website (powerful third-party platform)
- Visit the TrackingMore website and click the Carriers tab in the main menu.
- Search for J&T Express Vietnam on the provided search bar.
- Click the J&T Express icon to access the carrier's tracking page.
- Enter your tracking number and press Track to start tracking your shipment.
- The delivery status of your shipment will be provided.
Thanks to partnerships with 1537 global logistics service providers, TrackingMore not only allows you to track shipments from J&T Express Vietnam but any package shipped through any of their partners. This is especially crucial for full shipment visibility, which guarantees you will be able to track your shipments even when J&T Express hands it over to another carrier. TrackingMore also offers a powerful shipment tracking API that you can integrate into your company's systems for a seamless tracking experience.
J&T Express Tracking Number
To ensure that you get shipment information for your package alone, J&T Express uses a Bill of Lading or waybill code. The code works like a password that lets you access the J&T Express tracking service. The code's 12-digit format is pretty much the same for all J&T Express Vietnam shipments regardless of which postal service you use or the package's country of origin.
If you have no idea what a J&T Express Bill of Lading looks like, here are some examples.
- 8110000433917
- 8558902371903
Since the format remains the same for all packages, the Bill of Lading code doesn't have a specific meaning except for the track and trace system. To get your waybill code, check the digits below the barcode on your package. However, if you are the recipient, you'll have to ask for the code from the sender.
What Does My J&T Express Status Mean?
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Shipment Status
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Meaning
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Pending Pickup.
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Your shipment order has been created by the sender and it's waiting for a pickup driver to be assigned.
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Pickup Assigned.
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A courier has been assigned to your package The package is ready to be picked up by the assigned driver.
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Pickup Accepted.
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The courier or delivery personnel has accepted the package and is now in possession of it.
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Cancelled.
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The delivery order has been canceled. You can contact the sender for more information.
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Enroute to Hub.
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Your courier has collected your package from the pickup point and is waiting for transit to a J&T Express hub.
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Arrived at Hub.
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Your package is being processed at a J&T Hub.
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Delivery Rescheduled.
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This status indicates that the sender has rescheduled the delivery.
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Out for Delivery.
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Your package is on the way to the drop-off and is expected to be delivered within the estimated
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Delivered.
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The package has been successfully delivered to the recipient.
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Returned to Sender.
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The package has been returned to the sender due to various
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Returned to Hub.
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The package was returned to the sender, mainly because of a failed
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Forwarded to Shipping Partner.
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Your package has been handed over to the J&T shipping partner. It mostly occurs during final mile delivery.
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Scheduled for RTS.
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The package is scheduled to be returned to the sender.
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Out for RTS.
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The package is on its way back to the sender's location within the estimated timeline.
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Parcel disposed.
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Your package has been disposed of.
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Parcel leakage.
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The package started leaking while still being delivered. You should contact the sender for more information.
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Parcel lost.
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Your package got lost during the delivery process.
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Parcel damaged.
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Your package was damaged as it was being delivered.
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RTS failed.
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The package is not able to be returned to the sender. The process will be retried over the next few days.
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Delivery failed.
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Your package wasn't delivered successfully. The driver will reattempt the delivery after a few days.
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About J&T Express
Operating mostly in Southeast Asia, J&T Express is one of the most established logistics and courier companies in the region. Despite the company being relatively new to the industry (founded in 2015 in Indonesia), J&T Express has managed to grow and expand its reach to more than 200 countries. The company's broad network includes countries like Malaysia, Vietnam, Thailand, Saudi Arabia, UAE, Egypt, and the Philippines.
Domestically, J&T Express is known for its efficient and reliable door-to-door delivery services, especially to the numerous e-commerce businesses. The company also provides other services such as J&T Fast, J&T Super, and J&T Fresh solutions. As a modern logistics company, J&T Express leans heavily on technology which is backed by a vast network of distribution centers and a dedicated workforce.
How to Contact J&T Express Customer Service?
To cater to their huge customer base, J&T Express offers different platforms to contact them in case you have an issue or questions. Here are the different contact details for J&T Express Vietnam.
For eCommerce brands
For 3PLs & Logistics
For developers