AliExpress

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How to Track Your Order on AliExpress

AliExpress orders can be tracked in two ways.

1. Using the AliExpress Website or mobile app

2. Using a third-party tracking solution

Track through the mobile app or the official website

Here are the simple steps.

Step 1:
Download the mobile app for Google Play Store or App Store or log into your profile on aliexpress.com.

Step 2:
Click on "My orders."

Step 3:
Select the order, click "view details," and copy the tracking number.

Step 4:
Type or paste the tracking number into the field provided.

Step 5:
Click on "track shipment."

Once this is done, the next page displays the tracking details and order status.

Track your AliExpress orders with TrackingMore

Aside from using AliExpress's official website, you can conveniently track your orders using TrackingMore; you do not need to log into your AliExpress account on your mobile or computer. You can easily update your order status from anywhere at any time with TrackingMore. Here are the simple steps to follow:

Step 1:
Copy the tracking number provided to you by the merchant you ordered from on AliExpress.

Step 2:
On your browser, go to TrackingMore's order tracking page and paste the tracking number you copied from step 1 in the provided field, and select "Track."

Step 3:
When you click the "Track" button, the page showing information on your package details shows up. Then you can find all the information regarding your package.

How to Cancel an AliExpress Order

It is common for people to change their mind about an order after making a purchase; this could be due to a myriad of reasons ranging from personal to economic concerns. However, there is no need to fret as order cancellation on AliExpress is complicated.
If you have not yet paid the order, you can cancel it immediately by clicking "cancel order."

Do note that if your order status is marked as "The seller has shipped your order," this means that your order has been shipped, and you cannot cancel the order. But you can return the package after you have received the delivery.

If your order status is marked as "Awaiting Shipment," only then can you cancel the order. But with the authorization of the seller. You should contact the seller directly to help hasten the process.
Here are the steps below:

1. Log into your AliExpress account using the website or mobile app, and select the "My Orders" section.

2. You will see a list of recent orders you have made; find the one you wish to cancel and click "View Detail."

3. Next, click "Request Order Cancellation," select the reason for cancellation from the drop-down menu and click "submit."

4. Once this is done, you have to wait for the seller to confirm the request and then you will get a refund.

What do you do when the seller refuses to confirm your request?

Sometimes a seller might refuse to confirm your order cancellation request. This is usually because they have sent the package out for shipping already, or they do not want to lose money. In either case, here is what to do:

If the seller has sent the package out for shipping, they will send you a tracking number within five working days. If the seller refuses to send you a tracking number within this period, you must open a dispute and ask for a refund. But if the seller provides you with a tracking number, this proves they have sent your package. In this case, you have to wait patiently till you receive the order, and then you apply to return the package.

How Long Does AliExpress Order Take?

When it comes to AliExpress, receiving your orders is dependent on two things; the shipping method you choose and the package destination.

There are two shipping options that AliExpress provides:

  • AliExpress Standard Shipping
  • AliExpress Premium Shipping

AliExpress also supports shipping from some other third-party shipping services like:

  • FedEx
  • ePacket
  • SunYou Economic Air Mail

AliExpress Standard Shipping

AliExpress standard shipping is a cheap shipping service provided by AliExpress; sometimes, it offers free shipping at no extra cost. However, it is a relatively slow shipping option that typically takes between 15 to 30 days to deliver. Of all the shipping options available on AliExpress, the standard shipping is the cheapest. If you are not in a hurry to receive your package, then this is the best option.

Track your AliExpress standard shipping packages

Industry leaders trust TrackingMore API

TrackingMore customers across industries are transforming their businesses with the API integration.

Online Retail
Marketplace
Dropshipping
Logistics & 3PL
Marketing
Software
Finance

Solution for online marketplaces

Simplify package tracking and bring transparency to your online marketplace. Optimize your platform by integrating TrackingMore’s powerful tracking API as a connecting bridge between sellers and buyers. Build trust and exceed expectations.

  • Increase seller satisfaction
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Learn more

Kaufland, a prominent German hypermarket chain with over 1,400 stores, has seen innovation in its order tracking operations and an enhancement in team efficiency through the integration of the TrackingMore API.

81%

Decrease in order tracking time

30%

Rise in repeat customers

Read their story > Read the case study

Solution for dropshippers and dropshipping services

Partner up with TrackingMore and get a comprehensive, end-to-end shipment visibility for you. Establish a strong supplier network and boost customer satisfaction by providing transparent and real-time order tracking services to your customers.

  • Increase delivery efficiency
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Learn more

"Based on the logistics tracking issues faced by merchants and their customers, we started using TrackingMore’s tracking API."
– Billy Zhu, Product Manager, Dropshipman.

<5%

Refund rate

30M+

Orders fulfilled

Read their story > Read the case study

Solution for logistics & 3PL fulfillment services

Manage order and optimize fulfillment processes with TrackingMore’s intuitive tracking API. Our platform is created to streamline all your order tracking needs, from quickly identifying shipment exceptions to shortening fulfillment turnaround times by spotting shipping bottlenecks.

  • Boost logistics efficiency
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Learn more

Passport Shipping is an international carrier for 3PLs, handling millions of packages worldwide. After integrating TrackingMore API, Passport streamlined its holiday season traffic ultimately increasing its CSAT scores by 6%.

5%

Increase in OTD rates

27%

Reduction in problem resolution time

Read their story > Read the case study

Solution for e-commerce marketing

Integrate TrackingMore tracking API into your company’s MarTech stack and find more smarter marketing opportunities. Connect delivery data to your marketing automation systems and trigger personalized campaigns based on shipment status.

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Learn more

Bamko is a full-service promotional merchandising agency. TrackingMore helped Bamko achieve a 15% boost in customer retention, ultimately increasing the potency of its customers' brands.

95%

On-time delivery rate

75%

Reduction in data reconciliation time

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Solution for tech and IT services

TrackingMore’s powerful API is engineered for fast and stable integration into your tech ecosystem. Streamline your operational workflows and use data-driven tracking insights to provide exceptional services to your customers.

  • Fast and stable integration
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Learn more

Denali is a global IT solutions leader that integrated TrackingMore’s API to provide a streamlined experience to its customers in the logistics industry. As a result, Denali saw its customer retention rise to 79%.

79%

Customer retention rate

9%

Reduction in operational costs

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Solution for financial services

Ensure reliable and fast shipment verification and records with TrackingMore’s reliable tracking API. Gain secure, transparent order visibility in high-risk transactions and analyze tracking data to continually improve fraud prevention model.

  • Reduce fraud and chargebacks
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Learn more

Tabby is a Buy Now Pay Later (BNPL) financial service provider that integrated TrackingMore to combat transparency issues, resulting in a drastic decrease in customer-merchant conflicts and scam rates.

65%

Reduced scamming instances

73%

Lower merchant-buyer conflicts

Read their story > Read the case study

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今天的貨件追蹤

想要自動更新貨件或提高交付效率?借助 TrackingMore 強大的 API,您將擁有觸手可及的所有工具,以改變客戶的售後旅程。