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The page will provide you with a tracking number once you have confirmed the purchase of an item. This is available in your personal account on the Dealextreme track order page. You'll be able to see the status of your shipment in real time. On the other hand, you can use a tracking tool, such as TrackingMore, by simply entering the Dealextreme tracking number and checking its status.
You can contact their customer service to explain your complaints and process the cancellation.
You may reach out to Dealextreme customer service through any of the following steps:
1. You can contact Dealextreme customer service at (+86) 0755-86002030-8016, which is open Monday through Friday from 9:00 a.m. to 18:00 p.m. in Hong Kong time.
2. You can open and send a ticket in the language of your choice with your question. They should respond via email within a few hours.
3. You can also use the chat, which is available Monday through Friday from 9:00 a.m. to 6:00 p.m. in Hong Kong time. In this case, it is necessary to ask questions in the live chat in English.
4. You can find answers to your questions in the DX Forum, which is populated by other users who have had similar experiences to yours.
5. Alternatively, you can look up your question in the FAQ and see if there is any related information to your concern.
Depending on the final destination of the product, the shipping and delivery time may vary. You must be aware of the Dealextreme shipping time. On standard delivery, it could take up to three weeks to arrive, depending on your location. Based on your country's customs policies, your package could take up to a month to arrive. As a bonus, DX offers free shipping with registered airmail on certain types of items under $20.
While express shipping costs vary depending on the volume of the equipment. This is the best option for international shipments. They also rely on the shipping time of their own country's postal service. However, it has no effect on the processing time that DX handles. As a result, the express companies that work with the company are TNT, DHL, and TOLL to name some.
Dealextreme or simply DX is one of the most famous Chinese online shopping sites on the web today. It offers a lot of varieties of goods to purchase but its main products are electronics. There are items also that are for fashion, beauty, and health which you might find interesting as well. This online marketplace has more than 300,000 products and thousands of suppliers who ship and deliver all over the globe. Anything you wish to buy is here no matter where you are.
DealExtreme has been in decline for several years, with increasing shipping delays and customer service issues. If you're looking for more reliable alternatives, platforms like AliExpress, Banggood, or eBay are recommended.
TrackingMore customers across industries are transforming their businesses with the API integration.
Provide a completely seamless branded buyer's journey with TrackingMore. Our platform is designed to make online retail operations fast and more efficient so that your customers can have the perfect post-purchase experience.
"TrackingMore's tracking API has everything we need to relieve our customer team of the pressure caused by tons of WISMO requests, while fulfilling our customers' needs for higher shipment visibility."
– Min Chen, Senior Supply Chain Analyst, Shein
5X
Efficiency improved
60%
WISMO calls reduced
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Kaufland, a prominent German hypermarket chain with over 1,400 stores, has seen innovation in its order tracking operations and an enhancement in team efficiency through the integration of the TrackingMore API.
81%
Decrease in order tracking time
30%
Rise in repeat customers
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"Based on the logistics tracking issues faced by merchants and their customers, we started using TrackingMore’s tracking API."
– Billy Zhu, Product Manager, Dropshipman.
<5%
Refund rate
30M+
Orders fulfilled
Manage order and optimize fulfillment processes with TrackingMore’s intuitive tracking API. Our platform is created to streamline all your order tracking needs, from quickly identifying shipment exceptions to shortening fulfillment turnaround times by spotting shipping bottlenecks.
Passport Shipping is an international carrier for 3PLs, handling millions of packages worldwide. After integrating TrackingMore API, Passport streamlined its holiday season traffic ultimately increasing its CSAT scores by 6%.
5%
Increase in OTD rates
27%
Reduction in problem resolution time
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Bamko is a full-service promotional merchandising agency. TrackingMore helped Bamko achieve a 15% boost in customer retention, ultimately increasing the potency of its customers' brands.
95%
On-time delivery rate
75%
Reduction in data reconciliation time
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Denali is a global IT solutions leader that integrated TrackingMore’s API to provide a streamlined experience to its customers in the logistics industry. As a result, Denali saw its customer retention rise to 79%.
79%
Customer retention rate
9%
Reduction in operational costs
Ensure reliable and fast shipment verification and records with TrackingMore’s reliable tracking API. Gain secure, transparent order visibility in high-risk transactions and analyze tracking data to continually improve fraud prevention model.
Tabby is a Buy Now Pay Later (BNPL) financial service provider that integrated TrackingMore to combat transparency issues, resulting in a drastic decrease in customer-merchant conflicts and scam rates.
65%
Reduced scamming instances
73%
Lower merchant-buyer conflicts
Looking to automate shipment updates or improve your delivery efficiency? With TrackingMore's powerful API, you'll have all the tools at your fingertips to transform your customer's post-purchase journey.
