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The page will provide you with a tracking number once you have confirmed the purchase of an item. This is available in your personal account on the Dealextreme track order page. You'll be able to see the status of your shipment in real time. On the other hand, you can use a tracking tool, such as TrackingMore, by simply entering the Dealextreme tracking number and checking its status.
You can contact their customer service to explain your complaints and process the cancellation.
You may reach out to Dealextreme customer service through any of the following steps:
1. You can contact Dealextreme customer service at (+86) 0755-86002030-8016, which is open Monday through Friday from 9:00 a.m. to 18:00 p.m. in Hong Kong time.
2. You can open and send a ticket in the language of your choice with your question. They should respond via email within a few hours.
3. You can also use the chat, which is available Monday through Friday from 9:00 a.m. to 6:00 p.m. in Hong Kong time. In this case, it is necessary to ask questions in the live chat in English.
4. You can find answers to your questions in the DX Forum, which is populated by other users who have had similar experiences to yours.
5. Alternatively, you can look up your question in the FAQ and see if there is any related information to your concern.
Depending on the final destination of the product, the shipping and delivery time may vary. You must be aware of the Dealextreme shipping time. On standard delivery, it could take up to three weeks to arrive, depending on your location. Based on your country's customs policies, your package could take up to a month to arrive. As a bonus, DX offers free shipping with registered airmail on certain types of items under $20.
While express shipping costs vary depending on the volume of the equipment. This is the best option for international shipments. They also rely on the shipping time of their own country's postal service. However, it has no effect on the processing time that DX handles. As a result, the express companies that work with the company are TNT, DHL, and TOLL to name some.
Dealextreme or simply DX is one of the most famous Chinese online shopping sites on the web today. It offers a lot of varieties of goods to purchase but its main products are electronics. There are items also that are for fashion, beauty, and health which you might find interesting as well. This online marketplace has more than 300,000 products and thousands of suppliers who ship and deliver all over the globe. Anything you wish to buy is here no matter where you are.
DealExtreme has been in decline for several years, with increasing shipping delays and customer service issues. If you're looking for more reliable alternatives, platforms like AliExpress, Banggood, or eBay are recommended.
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