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To track your LightInTheBox package go to your account and click on "My Orders" on the site. Here you can see all your orders and find the tracking info. Click on the order you want and the tracking info will show up.
Or you can use a third-party service like TrackingMore by entering your tracking number to get the latest update of your package. With over 1,300 global carriers, TrackingMore is a one-stop solution to track all your shipments in one place so you can stay updated on your package’s journey across multiple logistics providers.
Most of our products can be canceled for a full refund up until they are shipped. If your order status is Draft or Pending, you can easily delete or cancel it. If your order status is "Processing," you can cancel it by selecting "cancel this order." Unfortunately, orders that have been shipped cannot be canceled.
LightInTheBox delivery times vary by destination and shipping method:
National: Less than 36 hours
International:
Standard: 10-20 working days
Express: 5-8 working days
Check the LightInTheBox official website for exact shipping rates and delivery times based on your location and shipping options.
At LightInTheBox they value our customers. Items can be returned if damaged upon arrival or the wrong size/color. They also have a "No reason return" within 7 days for customers who are not satisfied with their purchase.
Warranty:
1 year: Faucets and Lights & Lighting (except bulbs and LED strips)
30 days: All others
Based in China and founded by some Chinese businessmen, LightInTheBox is a company born in 2007 and continues to serve shoppers in the world with its retail and wholesale e-commerce. There are more than 200 destinations internationally. For that, LightInTheBox is also available in different languages. This online shopping site was intended to show maximum reduction in the supply chain so that they can offer goods at much lower prices and a large margin.
Users can get the contact information, including the LightInTheBox customer service number, via the online platform. They can also get access to the main offices in Beijing, China, and Seattle, Washington, USA. Users can also contact the company via its official social networks, such as Twitter, Facebook, and Instagram. Finally, they can use customer service, which is only available to registered users on the official LightInTheBox website. You can expect the response from their customer service to be fast.
TrackingMore customers across industries are transforming their businesses with the API integration.
Provide a completely seamless branded buyer's journey with TrackingMore. Our platform is designed to make online retail operations fast and more efficient so that your customers can have the perfect post-purchase experience.
"TrackingMore's tracking API has everything we need to relieve our customer team of the pressure caused by tons of WISMO requests, while fulfilling our customers' needs for higher shipment visibility."
– Min Chen, Senior Supply Chain Analyst, Shein
5X
Efficiency improved
60%
WISMO calls reduced
Simplify package tracking and bring transparency to your online marketplace. Optimize your platform by integrating TrackingMore’s powerful tracking API as a connecting bridge between sellers and buyers. Build trust and exceed expectations.
Kaufland, a prominent German hypermarket chain with over 1,400 stores, has seen innovation in its order tracking operations and an enhancement in team efficiency through the integration of the TrackingMore API.
81%
Decrease in order tracking time
30%
Rise in repeat customers
Partner up with TrackingMore and get a comprehensive, end-to-end shipment visibility for you. Establish a strong supplier network and boost customer satisfaction by providing transparent and real-time order tracking services to your customers.
"Based on the logistics tracking issues faced by merchants and their customers, we started using TrackingMore’s tracking API."
– Billy Zhu, Product Manager, Dropshipman.
<5%
Refund rate
30M+
Orders fulfilled
Manage order and optimize fulfillment processes with TrackingMore’s intuitive tracking API. Our platform is created to streamline all your order tracking needs, from quickly identifying shipment exceptions to shortening fulfillment turnaround times by spotting shipping bottlenecks.
Passport Shipping is an international carrier for 3PLs, handling millions of packages worldwide. After integrating TrackingMore API, Passport streamlined its holiday season traffic ultimately increasing its CSAT scores by 6%.
5%
Increase in OTD rates
27%
Reduction in problem resolution time
Integrate TrackingMore tracking API into your company’s MarTech stack and find more smarter marketing opportunities. Connect delivery data to your marketing automation systems and trigger personalized campaigns based on shipment status.
Bamko is a full-service promotional merchandising agency. TrackingMore helped Bamko achieve a 15% boost in customer retention, ultimately increasing the potency of its customers' brands.
95%
On-time delivery rate
75%
Reduction in data reconciliation time
TrackingMore’s powerful API is engineered for fast and stable integration into your tech ecosystem. Streamline your operational workflows and use data-driven tracking insights to provide exceptional services to your customers.
Denali is a global IT solutions leader that integrated TrackingMore’s API to provide a streamlined experience to its customers in the logistics industry. As a result, Denali saw its customer retention rise to 79%.
79%
Customer retention rate
9%
Reduction in operational costs
Ensure reliable and fast shipment verification and records with TrackingMore’s reliable tracking API. Gain secure, transparent order visibility in high-risk transactions and analyze tracking data to continually improve fraud prevention model.
Tabby is a Buy Now Pay Later (BNPL) financial service provider that integrated TrackingMore to combat transparency issues, resulting in a drastic decrease in customer-merchant conflicts and scam rates.
65%
Reduced scamming instances
73%
Lower merchant-buyer conflicts
Looking to automate shipment updates or improve your delivery efficiency? With TrackingMore's powerful API, you'll have all the tools at your fingertips to transform your customer's post-purchase journey.
