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With order tracking, you can easily find firsthand information about the status of your package at every point along the delivery route.
There are two ways to track your SHEIN orders.
By following this, you have learned how to track your order on SHEIN, which hopefully will enhance your post-purchase experience.
You can track your orders with the following steps:
Step 1:
Log in to your SHEIN Account (which you used to place the order) via the website or app and click on "Orders."
Step 2:
After clicking on "Orders," the "My Orders" page will open, this page shows you an overview of your order history and status. You can click on "select details" to get more information about your order.
Step 3:
If your order is marked as "shipped", click on "Track" to check the current location and status of your order. This then shows you an overview of your recent shipping history and details about the status of your current package.
Step 4:
Immediately after you receive your package, you must confirm delivery of the order. This gives you bonus points to save you extra bucks on your next purchase.
Tracking your SHEIN order is pretty straightforward with TrackingMore. You can track your order without an account and follow up on your package at any time from anywhere conveniently.
All you need is your order tracking number. The order tracking number is the number issued to you by the merchant.
Below are the simple steps to take to track your orders via TrackingMore.
Step 1:
After placing an order in SHEIN, copy the tracking number that the merchant provided to you.
Step 2:
Go to TrackingMore's order tracking page and paste the tracking number in the tracking box and click "Track."
Step 3:
After clicking "Track", the package information page opens up, showing details of the status of your order.
Maybe you made a mistake on an order or you simply changed your mind about purchasing a certain product immediately after placing your order, you can easily cancel your order on SHEIN. But this can be done only before the product ships out.
To do this:
Log in to SHEIN via the website or mobile app, and go to the "My Orders" section.
Click on the order you wish to cancel.
After that, the order status shows up, and you will be able to cancel the order if the order status shows "processing" or "unpaid."
Also, you can simply withhold payment till the window elapses, this will automatically cancel the order.
Two factors affect how long it takes for your SHEIN orders to get to you, these are your location and the shipping method you opt for.
SHEIN offers three shipping options to choose from, they are:
This shipping option takes a month to deliver your package. It is very cost-effective and the cheapest option among the shipping options. It makes use of China Post for delivery like ePacket.
When you are not in a hurry to receive your package and you have the luxury of a month to wait, economy shipping is the best option for you.
Standard shipping is a negligibly faster option than the economy. 2-3 weeks is the guaranteed delivery period. This option provides an equilibrium between cost and delivery speed and is the most preferred option in most countries.
Express shipping is the fastest shipping option offered by SHEIN. It delivers products in 1-2 weeks. In comparison to the other shipping options, it is the fastest.
However, it is more expensive as it is a premium service. When you need the products delivered as soon as possible, this is the best option. However, you must factor in the 2-3 day order processing time required for all shipping options.
The table below can help you figure out how long you should expect it to take for the SHEIN to deliver the package.
Australia: 12-14 Days Standard Shipping
Austria: 13-15 Days Standard Shipping
Canada: 10-14 Days Express Shipping/14-18 Days Standard Shipping
Denmark: 12-14 Days Standard Shipping
Finland: 15-22 Days Standard Shipping
France: 24-27 Days Economic Shipping/11-14 Days Standard Shipping
Germany: 25-27 Days Economic Shipping/14-17 Days Standard Shipping
Italy: 4 Weeks Economic Shipping/13-16 Days Standard Shipping
Hong Kong: 6- Days Express Shipping
Malaysia: 9-12 Days Standard Shipping
Netherlands: 8-11 Days Standard Shipping
India: 7-14 Days Standard Shipping
Singapore: 9-10 Days Standard Shipping/7-9 Days Express Shipping
Spain: About 4 Weeks Economic Shipping/12-16 Days Standard Shipping
United Kingdom: 12-14 Days Economic Shipping/19-27 Days Standard
Shipping/10-12 Days Express Shipping
United States: 10-12 Days Standard Shipping/6-8 Days Express Shipping
Slovakia: STANDARD SHIPPING 10 - 28 Business Days
Ireland: STANDARD SHIPPING: 18-21 days
Norway: Unable to ship directly
With just a few clicks on this website, you may monitor every parcel shipped with SHEIN courier to any of the numerous nations in the world. When a shipment is shipped to your address, the sender is required to give you a tracking number that you may use on the website to trace the delivery of your mail or package.
So, if you're expecting a package from SHEIN on Sunday, it will likely be delivered on Monday instead.
On Sundays at any time, SHEIN enables free shipping. There is no way to predict at what time this will happen, but you will know that it is active because, on the home page of the website and the app, a banner will pop up.
You might change your mind on a purchase and probably regret placing that order and may want to cancel it. As stated earlier, you cannot cancel an order if it has already been marked as "shipped" or "out of warehouse", but you can only opt for a refund.
To do this, you have to wait for the product to be delivered to you. On receipt of the product, you are given 45 days to return the product.
Here are the steps you must follow to return the package.
1. Using the SHEIN account you used to order the product, log in on the website or mobile app and go to "My Orders"
2. Find the order and click "Make Return"
3. You will be given a label that you must stick to the package and take to the assigned collection point.
You will be issued a free return label, but if your return requires an additional label to complete it, you will be charged $7.99 per extra label which will be deducted from the amount to be refunded.
Do note that SHEIN is a global and reliable company, and you will definitely get your refund. You just have to exercise a little patience in case there are a lot of refunds and return requests pending.
Although rare, there are cases where customers tracking their order on TrackingMore or SHEIN, an error message like "tracking not updating" may appear or the tracking order feature may seem to be unresponsive or faulty, this could be for any of these reasons:
1. Short time Interval
This occurs when you just made a purchase a few hours ago and are already checking to see if the package is on its way. Note that it takes at least 24 hours for the shipment to be processed and only then should you expect an update on the track order status to be reflected.
2. Tracking Data not Received from Carrier
SHEIN relies on the carrier service to send tracking data to them to update your tracking application. If the carrier does not send the data in time, you will not get an update on your package status in time.
Sometimes, your tracking data might be sent with an incorrect tracking number, this will cause the tracker to not show any information on the location of your package.
In this situation, you are required only to contact your carrier or SHEIN after 24 - 48 hours if the problem persists.
3. Slow Transit by the Carrier
SHEIN tracking is usually updated when the package is scanned at designated checkpoints. Sometimes, for certain reasons, the driver carrying your package from one checkpoint to another might be driving slowly, probably due to traffic jams, mechanical problems, traffic laws, etc. This influences the rate at which your tracking data is updated.
Other causes include:
4. Delay in the shipping process
5. Too many packages are scheduled for delivery on the same day
6. Glitches and application bugs
7. Problems with the internet connection.
8. Downtime on the SHEIN servers
1. Contacting SHEIN Support is usually the first advisable thing to do. It will help you accurately pinpoint the location and status of your package. You can contact SHEIN support on their website or via the mobile app. You will be required to send a detailed description of the problem so they can walk you through the process of troubleshooting the issue.
2. Wait for the tracking update to reflect because it can take up to 48 hours for the tracking information to be created. Sometimes all you need to do is wait, this can save you from stress and have you focus on other things rather than worry unnecessarily.
3. If after 48 hours the issue has still not been resolved, you can contact your courier service if you can't get through to SHEIN directly. The courier will help locate the last checkpoint where your item was scanned and track down its current position along the shipping route.
4. You can request a refund if you wait for days or reach out to SHEIN and your courier has been futile. SHEIN will issue a refund if your package has been lost or if the shipping tracker has not been updated for a long time.
5. Sometimes the tracking issues could just be a problem with the application, so restarting the application will solve it. Issues like runtime errors, bugs, or glitches can temporarily affect tracking and other app functions.
6. Log out and log in again if the problem continues. This will help refresh your tracker and account information and force-stop any hangups your app is experiencing.
7. You can uninstall and reinstall the SHEIN app as well, this will help clear your device of any corrupted or potentially damaged files and replace them with fresh copies.
This solution is very effective if you keep experiencing recurring problems with your SHEIN app or tracker function.
8. Check and fix your internet connection as well, because the SHEIN tracker relies on your internet connection to give you live updates, if your network reception is bad or your internet connection is unstable, you will not receive the updates so be sure to fix your internet connection promptly.
9. Update the SHEIN app if the problem persists, a lot of times, tracking problems can persist if your app is not up to date, as issues relating to bug fixes and improved functionalities are regularly released in updated versions. You have to check for updates or enable automatic app updates from your app installation settings.
| Order Status | Description |
| Paid | The order will be verified. |
| In Preparation | The order is verified and the order will be delivered within about 1-3 days. |
|
International warehouse, sterilization and inspection or final package completed, package shipped |
The package or order is being inspected and is prepared to be shipped. |
| China, Departure or the flight | This Package has left China. |
| In transit | This package has left the original country and is being shipped to the destination country or transferring station. |
| Parcel is in such country | Before arriving in the country of destination, the package is delivered to the transferring station. |
| Arrived at a local courier | Now the package arrived in the destination country and is preparing to be shipped by the local courier. |
| Sent | The local warehouse received the package and is processing it. Then the package will be shipped. |
| Package under delivery | The Package is on the way. |
| Signed | The package or order arrived in your home. |
Yes. In fact, USPS ships SHEIN orders on Sundays. Please note that some types of mail will deliver the order, such as Priority Mail Express.
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