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Start free >Best Shopify App for real-time order tracking; boost customer loyalty with branded tracking page and notifications.
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Shopify is a comprehensive e-commerce platform that allows entrepreneurs to start, grow, and manage their online shops. A total newbie can use Shopify's drag-and-drop store creation features and templates to set up a shop in minutes. Shopify also allows merchants to sell through multiple channels online and in-store, process payments from diverse gateways, manage inventory, and analyze store performance.
Reliable Shopify tracking plays a crucial role in the success of any Shopify brand as it helps to earn customers' trust, reduce customer support load, and enable proactive problem-solving during shipping. Data-driven insights derived from the order tracking process assist merchants in optimizing logistics and improving the delivery experience for customers.
You may be interested in: WooCommerce Shipment Tracking
Despite the impressive build of the Shopify platform, challenges still exist for merchants in the realm of Shopify shipping tracking that affect the customer experience and their perception of a brand. This section discusses three main hurdles that merchants should anticipate.
The number of carriers that Shopify's native tracking system supports is limited, which inconveniences merchants working with less-renowned logistics service providers. These store owners find themselves in a position where their customers cannot access tracking information through the Shopify shipment tracking system.
Aside from the number of supported carriers, Shopify order tracking app features are basic and do not relay detailed information on purchased items. This misgiving can frustrate merchants who want to know intricate details on shipments to improve the customer experience.
Shopify businesses that want to customize the order tracking page to align with their brand messaging and promote other products are also limited because of customization constraints.
Shopify stores also experience immense challenges in tracking orders across multiple carriers. With different companies having diverse tracking standards, it can be challenging to unify the tracking information, which further complicates the process of communicating it to customers and keeping up with shipment exceptions.
Different carriers will also update tracking information at varied times depending on their company procedures. These inconsistencies in updates can force Shopify stores to spend more resources on following package movements and put a strain on performance in other areas of the business. Customers may also get frustrated at the inconsistent reporting and fail to return to make more purchases in the future.
As e-commerce continues to grow and become the go-to shopping option, customer expectations soar as well. Today, customers demand that online shops provide them with transparent tracking information on their orders as they ship. Failure to do this means less satisfaction and a high customer churn rate. Shopify stores, in particular, struggle with providing timely and accurate tracking information to their customers, which contributes to a less-than-ideal post-purchase journey.
The TrackingMore order tracking app, meeting the criteria for Built for Shopify, is an awesome shipment tracking app on the Shopify app store.
With over 1,300 global carriers integrated, auto carrier detection, and order auto-sync, the TrackingMore Shopify Order Tracking App helps merchants simplify the tracking process and reduce customer inquiries. The app not only tracks but also allows merchants to add their brand elements to the tracking page, making the customer experience even better. Additionally, it can send automated notifications for key shipping updates and show estimated delivery dates, so customers can have peace of mind and trust throughout the post-purchase journey.
TrackingMore stands out as a Shopify order-tracking app because of its advanced features, which are highlighted in detail below.
The TrackingMore app offers numerous benefits for e-commerce order tracking. See the following.
The TrackingMore app integrates with Shopify stores through a seamless process that enables quick setup and synchronization of order data. The app allows merchants to replace the native Shopify tracking link with their tracking page link. This process allows customers to click on the new link and be redirected to the store's tracking page instead of the Shopify order tracking page, thereby providing a branded tracking experience with upsell opportunities.
Once the integration process is complete, the TrackingMore app updates tracking information from the carrier platforms to Shopify. Through this process, customers always get the latest information on the purchased items they are tracking.
Shopify stores that go the extra mile to ensure their customers are satisfied with the post-purchase journey gain their loyalty and repeat business. TrackingMore is one such app that can transform the aftersale phase of a customer's buying journey. The following are ways in which TrackingMore enhances the customer experience of shoppers on Shopify.
The TrackingMore order tracking app is excellent at providing customers with precise and timely information on the location and status of their orders. Customers benefit from transparent shipment visibility into the journeys of their purchased items thanks to TrackingMore's integration with 1,300+ carriers worldwide. In a hyper-connected and digital world where customer expectations are high, TrackingMore helps Shopify merchants gain the confidence of their customers by keeping them informed through the entire shipping process. With this, customers have a positive post-purchase experience that contributes to their satisfaction with a Shopify brand.
Escalated rates of WISMO tickets not only point to a less-than-satisfactory post-purchase experience for the customer but also a Shopify brand struggling to keep up. TrackingMore is an efficient order tracking system that helps to reduce customer service queries as they relate to order statuses. This order-tracking app features automatic shipment notifications and a tracking page that empowers customers to self-check their order statuses, which helps to reduce the burden on a Shopify store's customer service team and releases them to attend to other urgent customer issues.
The post-purchase engagement process with customers is key for instilling confidence in them, which builds trust and encourages future purchases. TrackingMore plays an invaluable role in this process. The app's estimated delivery date (EDD) feature improves trust and sets clear expectations, which communicate to the customer that a Shopify store is committed to providing a positive and reliable shopping experience. Through the customized tracking page and notifications, TrackingMore allows Shopify stores to leverage upsell strategies by displaying to customers other products on offer or that they may like. This helps to boost sales and improves engagements with the customers post-purchase.
E-commerce success is synonymous with high customer satisfaction and positive pre and post-purchase experience. TrackingMore helps Shopify merchants gain the trust and confidence of their customers with proactive shipment tracking notifications that help reduce anxiety and enhance their loyalty.
What are you waiting for? Make your store a magnet for loyal customers by transforming the order-tracking experience with the TrackingMore app.
Install the TrackingMore Order Tracking App for a 14-day free trial>>>
TrackingMore customers across industries are transforming their businesses with the API integration.
Looking to automate shipment updates or improve your delivery efficiency? With TrackingMore's powerful API, you'll have all the tools at your fingertips to transform your customer's post-purchase journey.
