Tomtop Order Tracking

How to Track Your Tomtop Order?

After purchasing from Tomtop, you'll receive an email with your order summary and a tracking number. To check your order details, simply log into your Tomtop account and navigate to the "My Order" section.

Alternatively, you can use TrackingMore to track your Tomtop order easily. This platform supports over 1,300 couriers globally, including USPS, FedEx, UPS, and DHL. Just enter your tracking number on TrackingMore's tracking page, and you'll get the latest updates on your package without needing to log into any account.

How to Cancel Tomtop Order?

Any order that has the "Pending" status can be canceled immediately if you would contact us so we can help you change it to "Canceled". However, if you have already paid for the order and it has not yet shipped, Tomtop.com can give you a full refund and cancel the order for you. All you need to do is reach out to their customer service

The only time customer service cannot help you cancel an order is when it has already been shipped out and will be delivered in a matter of time. What you need to do is wait for it to reach your address and just send it back to them unopened so Tomtop.com can refund your money for it once we receive it back.

Remember that you will have to shoulder the return shipping fee for your returned item because Tomtop does not pay for that. Likewise, the app is not held responsible for any order lost during the shipment unless there is a tracking service provided. The returned refund shall then be processed in 1-3 days after it was received back from you.

How Long Does a Tomtop Order Take?

Tomtop orders are delivered based on the address of the final destination and the choice of shipping method. In this case, if you choose to ship from China Warehouse, you can select your shipping method from the three available ones.

Airmail and Registered Airmail

This shipping method takes 7 to 15 business days to reach the United States, Canada, the Netherlands, Spain, Germany, France, Japan, Korea, the United Kingdom, Australia, New Zealand, and Singapore. On the other hand, it takes 7 to 20 business days for Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, and Switzerland. It takes between 15 and 35 business days for Brazil, Russia, and Mexico. In other countries takes between 7 and 25 business days.

EMS

For Brazil and Russia, the shipment usually takes 10 to 25 business days. While for other countries, the average number of business days would be 6 to 8.

DHL Expedited Shipping

This is by far, the fastest shipping method among the three since it only takes 3 to 7 business days to be delivered worldwide. But, when your goods are shipped from the European warehouses to a European country or to America and Canada, Tomtop shipping time is shorter (between 2 to 15 business days) because the shipping is made through couriers such as DHL or UPS.
Sometimes, shipping may take longer than usual because of natural and meteorological events. If you experience laid shipping make sure to contact the Tomtop customer support.

What is Tomtop?

Tomtop, an online store, was created back in June 2004 in Shenzhen, China. Similar to others, Tomtop has a wide selection of products that various online sellers offer, including apparel and jewelry, video and audio, home and garden, and more.