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TrackingMore VS 17Track

Which shipment tracking platform is the best for you? Discover the differences between TrackingMore and 17Track in detail, right here.

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What is TrackingMore?

TrackingMore is a professional shipment tracking platform built for businesses looking to boost efficiency with advanced tracking functionalities. Integrated with over 1,200 carriers, TrackingMore enables businesses to track all parcels in one place and get enhanced shipment visibility.

Since 2014, TrackingMore has accumulated great experience in serving international businesses with its flagship tracking API services, earning the trust of over 10,000 enterprises worldwide, including Shein, DJI, AliExpress, YunExpress, DP World, Printify and so on.

17Track

What is 17Track?

17Track is a popular shipment tracking platform for both sellers and shoppers worldwide. It boasts a strong presence in Mainland China after being acquired by Dianxiaomi, a leading e-commerce SaaS company dedicated to ERP services.

17Track has the largest carrier network that covers numerous Chinese carriers. Its free mobile app boasts 15 million users, while its Shopify order tracking app and business portal are also well-received by SMBs.

Discover how TrackingMore compares to 17Track

See why TrackingMore is the best alternative to 17Track.

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Universal shipment tracking services

TrackingMore aims to help businesses worldwide transform shipment tracking. Since 2014, we have earned the trust of 10K+ enterprises across a diverse range of industries, and our loyal customers include industry leaders like Shein, AliExpress, Kaufland, DP World, etc.

TrackingMore keeps evolving shipment tracking API solutions and satisfying various customization needs, pushing the boundaries of commercial shipment tracking solutions.

In comparison, 17Track’s business is deeply rooted in China. It started serving online retailers overseas with its Shopify app 3 years ago. If you’re seeking a professional shipment tracking service for your business, TrackingMore will be a perfect choice.

Enterprise-grade shipment tracking API & Webhook

TrackingMore’s tracking API boasts industry-leading performance, stability, and security - the rate limit can reach up to 100 QPS, with an SLA of 99.9%. In terms of Webhook functionality, TrackingMore provides Webhook History and makes more attempts. All data processing is in compliance with security standards, such as ISO 27001.

Although 17Track has a more extensive carrier network, it gets tracking information mainly through web crawling, which is an error-prone process. Additionally, 17Track provides neither SDKs nor sample codes in multiple programming languages to facilitate integration.

If you need to implement a shipment tracking solution as soon as possible, take advantage of TrackingMore’s ready-to-use SDKs to minimize the development time.

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Comprehensive tracking functionality

TrackingMore’s full-fledged business portal is designed for seamless coordination between different teams. Apart from API & Webhook functionality, we offer a shipment visibility dashboard, branded tracking page, email editor, auto carrier detection, in-depth reports, etc., to ensure ease of use.

17Track offers a limited number of tracking features, as you can find in the plans whose prices vary in quota. For non-Shopify merchants, only a developer portal is available.

Moreover, tracking data can only be reserved for 90 days by 17Track, while TrackingMore reserves your tracking data for much longer - up to 180 days. TrackingMore allows you more time for analysis and reporting.

Award-winning customer support

TrackingMore has a 24/7 multi-national customer support team to ensure uninterrupted services and responsiveness. With professional project teams consisting of account managers, customer success managers, and technical experts, we are capable of satisfying more complex needs.

In comparison, 17Track only has a Chinese team that offers 6 x 12 customer support. It’s more likely that you won’t be able to get in touch with customer service representatives when necessary.

If you switch from another tracking service like 17Track to TrackingMore, you’ll be assured of a seamless migration. Our dedicated technical team is always ready to provide extra support.

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TrackingMore vs 17Track: A Side-by-Side Comparison

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17track logo
Overview
Customer base
10,000+ enterprises, including leaders in ecommerce and logistics industries, such as AliExpress, Shein, Kaufland, The Schwarz Group
Mostly based in China, oversea customers are mainly Shopify merchants, SMBs
Customer demographics
Outside of China
Mostly based in China
When did it start serving business customers overseas?
Starting from 2014
2 or 3 years ago
What makes up the largest share of revenue of the company?
Shipment Tracking API services
Display ads
Will the company satisfy customization needs?
check(Absolutely)
Unknown
Customer Service
Dedicated account manager
check
check
Customer support
24/7
6 x 12
Technical support ticket submission
check
Data Security
ISO 27001
check
Analytics
Statistics
check
check
Reports
• Shipments Report (More data points)• Quota Consumption Report• Tracking Page Report• API Uptime Report• Webhook History
• Shipments Report (Not Found over time, Main Statuses)• Quota Consumption Report
Notifications
Notification statuses
5
8
Notification type
Email, SMS
Email
Email editor
check
Merchant notifications
check
check
Merchant notification type
Email, SMS
Email
Tracking Statuses
Main statuses
8
9
Sub-statuses
32(Learn More
30(Learn More
Package Tracking API
Latest API version
4
2.2
Request URL
https://api.trackingmore.com/v4 or custom
https://api.17track.net/track/v2.2
SLA
99.9%
SDK
checkSDKs in 7 popular programming languages
API endpoints
  • · Create a tracking
  • · Create trackings
  • · Get results
  • · Update a tracking by ID
  • · Delete a tracking by ID
  • · Retrack an expired tracking by ID
  • · Get all couriers
  • · Detect courier
  • · Get all airlines
  • · Create an AWB
  • · Batch create AWBs
  • · Get results
  • · Delete an AWB
Learn More
  • · Register tracking number
  • · Change Carrier
  • · Change Registration Info
  • · Stop Tracking
  • · Retrack a stopped tracking number
  • · Delete a tracking number
  • · Get the quota info
  • · Search Tracking Info by Condition
  • · Get Tracking Details
  • · Get a push manually
(Learn More)
API performance (Create)
Create up to 1,440,000 tracking numbers per hour
Register 400,000 tracking numbers per hour
Response time
Within 10 seconds
Rate limiting
10 requests per second or custom (up to 100 requests per second for big customers - Learn More)
3 requests per second or custom Learn More
Data retention time
Up to 180 days
Up to 90 days
Webhook
Number of attempts
14(Learn More
3(Learn More
Number of Webhook endpoints
Up to 4 URLs per account
1
Webhook history
check

Worldwide industry leaders trust TrackingMore

10,000+ enterprises across industries are transforming their businesses with TrackingMore

Solution for online retail industry

Provide a completely seamless branded buyer's journey with TrackingMore. Our platform is designed to make online retail operations fast and more efficient so that your customers can have the perfect post-purchase experience.

Reduce WISMO calls
Provide branded experiences
Cut down operational costs
success-story_shein-logo

"TrackingMore's tracking API has everything we need to relieve our customer team of the pressure caused by tons of WISMO requests, while fulfilling our customers' needs for higher shipment visibility." - Min Chen, Senior Supply Chain Analyst, Shein

5xEfficiency improved
60%WISMO calls reduced
Read their story
success-story_shein-logo

"TrackingMore's tracking API has everything we need to relieve our customer team of the pressure caused by tons of WISMO requests, while fulfilling our customers' needs for higher shipment visibility." - Min Chen, Senior Supply Chain Analyst, Shein

5xEfficiency improved
60%WISMO calls reduced
Read their story

Solution for online retail industry

Provide a completely seamless branded buyer's journey with TrackingMore. Our platform is designed to make online retail operations fast and more efficient so that your customers can have the perfect post-purchase experience.

Reduce WISMO calls
Provide branded experiences
Cut down operational costs
success-story_shein-logo

"TrackingMore's tracking API has everything we need to relieve our customer team of the pressure caused by tons of WISMO requests, while fulfilling our customers' needs for higher shipment visibility." - Min Chen, Senior Supply Chain Analyst, Shein

5xEfficiency improved
60%WISMO calls reduced
Read their story
success-story_shein-logo

"TrackingMore's tracking API has everything we need to relieve our customer team of the pressure caused by tons of WISMO requests, while fulfilling our customers' needs for higher shipment visibility." - Min Chen, Senior Supply Chain Analyst, Shein

5xEfficiency improved
60%WISMO calls reduced
Read their story