Australia Post Tracking
Track your Australia Post package with the tracking number and get real-time updates on its progress and location.
Australia Post Tracking is only available for registered users.
Please sign up for a free trial >
Track your Australia Post package with the tracking number and get real-time updates on its progress and location.
Australia Post Tracking is only available for registered users.
Please sign up for a free trial >
Give customers the best post-purchase experience with proactive delivery updates
Designed for developers to integrate Australia Post tracking functionality easily.
Best tracking tool in Shopify, works perfectly well with dropshipping stores.
Australia Post tracking is a dedicated parcel and mail delivery monitoring service provided by Australia Post to help senders and receivers follow the progress of their packages. This service lets users know what stage of the delivery cycle the package has reached and what the next step is. Tracking Australia Post packages also reveals the estimated delivery date, allowing recipients to set expectations right and avail themselves of pick-up.
Australia Post tracking is crucial for businesses looking to enhance the post-purchase experience for their customers. The tracking function gives online merchants clear visibility into the shipping process, aiding their communication with customers on the other end. The ability to monitor this process from end to end also helps e-commerce retailers formulate a response plan if there is a delivery exception. While Australia Post parcel and mail tracking is free, it is not available for all packages and depends on the service the sender uses.
Tracking the status of your AusPost package is a simple-to-do process that only requires a tracking ID to accomplish. Below are elaborate steps to track your Australia Post package using various methods.
Australia Post’s primary website provides a convenient way to check the status of any AusPost package from the homepage through the following steps.
Visit the Australia Post homepage and navigate to the center.
Enter your tracking ID(s) in the search field. You can enter up to 10 tracking numbers separated by a space or comma.
Click “Track” and wait for the tracking information to be retrieved.
The AusPost tracking mobile app is an excellent option for tracking your Australia Post shipment and setting up push notifications on your mobile device. You can use the app as a guest, but setting up notifications requires registering or logging in.
To track your package, follow the instructions below.
Download and install the AusPost mobile app from the App Store or Google Play.
Open the app and click the circle in the middle of the screen.
Enter your tracking number when prompted, and select the “Add” option.
You can also scan the barcode on your receipt if you posted the parcel.
The tracking information on your package will load in a few seconds. You can only track one package at a time when using the AusPost mobile app. To track another shipment, click the “ADD” button at the top right of the screen after the first search.
TrackingMore, the #1 tracking API aggregator solution that lets you track your packages across 1336 global carriers including USPS, UPS, FedEx, and DHL. The vast carrier network allows you to track the statuses of shipments from multiple carriers on a centralized shipment dashboard.
But Australia Post tracking via TrackingMore is only for registered users. If you haven’t signed up yet, sign up now to enjoy TrackingMore’s tracking service.
By signing up for a free trial account, you get access to many tools and features to improve your shipment tracking experience. From detailed tracking information to updates on delivery status, TrackingMore’s tracking service will keep you informed from start to finish of your shipments.
Many Australia Post users sending or receiving packages wonder why they should use TrackingMore instead of just relying on Australia Post’s tracking system. There are several reasons to choose TrackingMore.
Like many global logistics providers Australia Post uses local couriers for last-mile delivery in international destinations. Once your package is handed over last-mile tracking can get lost. With TrackingMore you can track your package all the way to its destination as it’s integrated with 1336 global couriers so you have visibility all the way.
TrackingMore also has an auto-detection tool that can detect the courier by just entering the tracking number so recipients can know who’s handling their package at any time. TrackingMore also supports tracking information in 9 languages including English, Spanish, German, French, and Chinese so it’s perfect for international users.
During peak seasons Australia Post’s tracking services may go down due to high traffic. TrackingMore with lower traffic and stable tracking capability continues to provide super-fast tracking updates even during peak seasons.
The Australia Post tracking number is a unique code designed to identify packages dispatched via Australia Post, both domestically and internationally.
Australia Post tracking numbers are randomly generated when someone creates a shipping label or posts a package. The format of the tracking ID will vary depending on the package’s origin and destination. A standard Australia Post tracking number will have 13-23 characters. These characters can be numeral-only or include alphabets.
For Tracking numbers with alphanumeric characters, the letters will indicate the destination or origin of the package. Examples are shown below.
2 characters + 9 numbers + 2 characters - EB009363617HK (HK indicates Hong Kong as origin)
2 numbers + 3 characters + 18 numbers - 33XHG528660101000935106
23-character numeral-only tracking number - 99710708174601004300900
|
Tracking Status |
Description |
|
Started |
The sender has entered shipping information into Australia Post's online system, and either:
This information is usually confirmed within 24 hours. |
|
Shipping information received by Australia Post |
The online retailer has sent your order details to Australia Post for processing. |
|
Shipping information approved by Australia Post |
After reviewing the information sent by the online seller, Australia Post has verified it all checks out and approved it. |
|
Picked up from the sender |
Your item has been picked up by an AusPost driver from the sender’s address. |
|
Unsuccessful pickup |
Australia Post was unable to pick up your item from the sender due to reasons such as:
The sender will need to contact Australia Post to arrange another pickup. |
|
Processing |
Australia Post has received and approved the shipping information entered by the sender, but the item hasn't been scanned yet. |
|
Pending |
Your item hasn't been scanned into the Australia Post system yet. This may be because:
Your tracking status should be updated within 24 to 48 hours. “Pending” can also refer to an old tracking number with no activity for over 2 months that has been archived. |
|
We've got it |
Australia Post has scanned your item into their system, indicating it was either picked up from the sender or dropped off at the Post Office. |
|
It's on its way |
- Domestic Deliveries: Your item is moving through the state or country to the delivery address. Once the item is loaded into a vehicle for delivery, the status will change to "It's coming today". - International Deliveries: Receiving: It's on its way means your item has arrived in Australia and is moving through the state or country to the delivery address. Sending: It's on its way means your item is making its way out of Australia, heading to the destination country, and going through the sorting process. Final Delivery: The status won't change from "It's on its way" until your item is loaded into a vehicle for delivery. |
|
Received item from Sender (Outbound) |
Your item has been received from the sender (outbound). |
|
Cleared and awaiting international departure |
Your item has passed through customs and is ready to be shipped to its international destination. |
|
Arrived awaiting clearance (Inbound) |
Your item has arrived at the destination country and is waiting for customs clearance. |
|
Item processed at sorting facility |
Your item has been scanned at the local sorting facility. |
|
In transit to next facility |
Your item is on its way to the next processing facility. |
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Arrived at facility |
Your item has reached the processing facility. |
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It's coming today |
Your postman has loaded your item into their vehicle for delivery today. You may receive an SMS notifying you of:
|
|
Onboard for delivery |
Your item has been loaded on an AusPost or last-mile partner vehicle for transporting to the delivery location. |
|
It's coming tomorrow |
Your item is expected to arrive tomorrow. |
|
In transit |
Your item is on its journey to delivery. It has been received and processed by Australia Post and is currently en route to its destination. It has not yet been delivered. |
|
Delivered |
Your item has been delivered. |
|
Dropped off at a Post Office |
The AusPost package has been left at the local Post Office, ready for pickup. |
|
Awaiting collection |
Your parcel is ready for pickup from a Post Office, PO Box, or Parcel Locker. You'll receive an email, app, or SMS notification with the collection details. Be sure to bring a suitable ID when picking up your item. |
|
Unable to gain access |
Australia Post couldn't access the property to deliver your item due to reasons such as:
Your item will be taken to a nearby Post Office. You'll receive an email, app, or SMS notification with the collection details and availability. |
|
No one in attendance |
There was no one present to receive the item. |
|
Attempted delivery |
Australia Post tried to deliver your item but could not for various reasons, including the inaccessibility of the delivery location. |
|
Returned |
Australia Post was unable to deliver your item so they sent it back to the sender. |
|
Returned to sender |
Australia Post couldn't deliver your item. This may be due to:
|
|
Contact sender |
Your item has been returned to the sender. This can occur if:
In such cases, Australia Post will inform the sender of the reason for the return. You should reach out to the sender to arrange for redelivery. |
|
Can’t be tracked |
These messages may appear for items sent via one of Australia Post's international services that do not include tracking by default. These services include:
For these items, tracking events will not be available. |
Australia Post has a tracking API solution that online retailers can implement on their websites to provide their customers with a way to track the status of their packages. However, the API solution only tracks AusPost packages, limiting customers' visibility into the shipping process whenever a last-mile logistics partner takes charge of the package.
A third-party multi-carrier tracking API like TrackingMore is a better alternative that ensures recipients can track the statuses of their Australia Post packages even when handled by multiple logistics companies.
TrackingMore’s API is a powerful tracking technology that supports 1336 global carriers. This API has an excellent uptime of 99.9%, which delivers reliable stability, ensuring that customers can track their packages without outages. Moreover, its scalable pricing plan makes it a more cost-effective alternative that will grow with your business and meet increasing order-tracking needs. With TrackingMore, you can customize the tracking experience with a branded tracking page and promote other products on your online store. Give TrackingMore a run risk-free by signing up for a free trial.
AusPost lists numerous services on its website dedicated to fulfilling any personal or business parcel and mailing needs. Below is a further breakdown of each service and its tracking function.
Australia Post’s parcel-sending service enables people to send and receive mail across all addresses within Australia. It is further divided into two distinct categories.
Parcel Post is a regular service that ships packages across Australia in 2+ business days. This carbon-neutral service is ideal for packages valued at A$5100 and below. It offers insurance coverage with compensation, and packages can be tracked for free via the Australia Post parcel tracking tool.
This option is the fastest delivery service for domestic parcels to all Australian addresses in 1+ business day. Choose between flat rate packaging or prepaid satchels and boxes as suits your needs and track the package’s progress through the Australia Post Express tracking function. For next business day delivery, post the package via the Express Post next business day delivery network, also called Express Post guarantee available only on weekdays.
Australia Post offers a Domestic Letter Service that facilitates the delivery of letters to all locations in Australia. The table below shows each service option and what to expect.
|
Domestic Letter Service |
Description |
Delivery Time (Business Days) |
Tracking |
|
Regular |
|
Same state: 2-4 Business Days Interstate: 3-6 Business Days |
N/A |
|
Priority |
|
Same state: up to 2 Business Days Interstate: up to 4 Business Days |
N/A |
|
Express |
|
Next |
Available |
|
Registered |
|
Depends on the letter delivery service chosen |
Optional Email and SMS tracking |
AusPost understands and appreciates businesses' crucial role in growing the economy and transforming lives. For this reason, the company offers domestic and international shipping services suitable for small and big businesses.
Shipping to customers across Australia is easier with this service, which includes several tiers to meet your business and customer service needs.
|
Domestic Business Shipping Service |
Description |
Delivery Times |
Tracking |
|
Standard Delivery |
|
Estimated delivery in 2+ business days |
Available |
|
Express Delivery |
|
Next business day |
Available |
|
Same-day Metro Delivery |
|
Same-day delivery from 1+ hours to 4.5 hours *Afterhours and weekend delivery available to eligible customers |
Live web tracking |
Thanks to Australia Post's partner network, this worldwide parcel shipping service allows businesses to ship to over 220+ destinations globally. This service offers dedicated customer support and market-leading Australia Post global tracking to help businesses provide an exceptional post-purchase experience to customers.
|
International Business Shipping |
Description |
Estimated Delivery Times |
Tracking |
|
Standard |
|
2-4 business days |
Available |
|
Express |
|
3-8 business days |
Available |
|
Courier |
|
6-12 business days |
Available |
|
Economy Air |
|
15+ business days |
N/A |
|
Economy Sea |
|
2-3 months |
N/A |
Australia Post is the recognized official post and mailing service of Australia. This government-owned and operated entity has a history spanning over a century.
It was first started during the colonial era in Australia in 1901 as the Postmaster-General Department to formalize colonial postal service. In 1975, The Australian Postal Communication replaced the abolished Postmaster-General Department. Fourteen years later, in 1989, it assumed its current name and was incorporated as a government-owned entity.
Today, Australia Post handles domestic and international postal and mail services. The courier has evolved its practices to cater to online businesses with digital advances, including a mobile app. The 2022 financial year ended with Australia Post reporting a total revenue of A$8.97 billion.
|
Contact Method |
Contact |
Availability |
|
Online inquiry form |
https://helpandsupport.auspost.com.au/s/products-and-services |
24/7 |
|
Live Chat |
Click on Chat Bubble |
24/7 |
|
Telephone |
Australia: 13 POST(13 7678) Overseas: +61 3 8847 9045 |
8 am-6 pm Mon-Fri (Except national public holidays) |
Australia Post tracking numbers will consist of 13-23 characters comprised of digits only or containing some alphabets that indicate the package’s origin or destination.
The Australia Post tracking number for a package will be sent in the order confirmation or invoice if shopping online. For retailers sending the package, the barcode on the postage receipt will contain the tracking number.
Users cannot track Australia Post packages without a tracking number.
Tracking information for an Australia Post package fails to update because of a technical issue. Whenever such a situation happens, AusPost will only update the most recent and relevant tracking notifications instead of outdated tracking updates. AusPost delivers delayed parcels within five days of the expected delivery date but in case this extends, please contact Australia Post within 10 days to start an investigation.
Australia Post keeps the tracking information for any package for a maximum of 13 months only. After the expiry of this period, the package cannot be tracked on Australia Post.
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