DHL eCommerce Tracking

How To Track a DHL eCommerce Package?

 

There are many different ways to track your DHL eCommerce package, you can check out three primary methods defined as follows.

1. Via DHL eCommerce Portal

To monitor the status of your package via DHL eCommerce, follow the steps below.

1. Visit the DHL eCommerce portal.

2. Navigate to the tracking section.

3. Enter the DHL eCommerce tracking number.

4. Click "Track" and view the Package's tracking status.

2. Via DHL eCommerce’s last-mile carrier partners’ websites

DHL eCommerce often takes the assistance of various last-mile carrier partners to offer speedy and efficient local deliveries. It even helps eCommerce businesses to minimize delivery costs and choose feasible routes. DHL only chooses reliable local carriers like Canada Post in Canada, Aramex in New Zealand, USPS in the USA, and others are known for their strong regional presence.

If your package is being delivered via its last-mile carrier, then you can follow the steps below to track it down.

1. Obtain the DHL eCommerce tracking number.

2. Contact the online shop and ask about the last-mile carrier using this number.

3. Go to the last-mile carrier's website (e.g., usps.com).

4. Find the 'Track Packages' section and input the tracking number.

5. View detailed tracking information of your package.

3. Via TrackingMore (All-in-One Package Tracking)

Tracking your DHL eCommerce shipment is quite simple with TrackingMore. All you have to do is follow the steps.

1. Visit the TrackingMore website.

2. Select "Carriers" from the top menu.

3. Search for "DHL eCommerce" using the search bar.

4. Input your package's tracking number and hit the "Track" option.

5. You'll then be able to view your package's detailed status.

Like many global logistics providers DHL eCommerce uses local couriers for last-mile delivery to international destinations. Once your package is handed over last-mile tracking can get lost. With TrackingMore you can track your package all the way to its destination as it’s integrated with 1537 global couriers so you have visibility all the way.

TrackingMore also has an auto-detection tool that can detect the courier by just entering the tracking number so recipients can know who’s handling their package at any time. TrackingMore also supports tracking information in 9 languages including English, Spanish, German, French, and Chinese so it’s perfect for international users.

 

What Is DHL eCommerce Tracking Number?

 

DHL eCommerce employs a systematic procedure for monitoring every package and shipment, utilizing unique tracking numbers to ensure a safe and transparent shipping experience.

DHL eCommerce Tracking Number Format & Examples

DHL eCommerce tracking number is a combination of prefixes and numeric digits.

• Typically starts with GM, LX, RX, or up to five letters.
• The ID length might vary from 10 to 39 characters.
• Examples: GM99999999999 or 999999999999999999

There is also a specific "check digit" of your tracking number. It is only used by DHL personnel and can be obtained by using the DHL-authorized algorithm for error detection purposes.

Application of DHL eCommerce Tracking Number

There are many different uses of the DHL eCommerce tracking number. Its primary applications are for monitoring your shipment status and transit location, tracking the updates, confirming the delivery, detecting issues, resolving queries, and availing refunds. It can also assist users when communicating with DHL eCommerce customer support representatives about specific shipment details.

 

What Do DHL eCommerce Tracking Statuses Mean?

 

Tracking Statuses	Description
Label Created	The shipment label has been created, but the package has not yet been picked up or scanned by DHL eCommerce.
DHL eCommerce currently awaiting shipment and tracking will be updated when received	Tracking information usually becomes available 24-48 hours after you receive your order confirmation from the merchant or online store.
En Route to DHL eCommerce distribution center	The package is on the way to the DHL eCommerce warehouse nearest to the receiver’s location.
Package received at DHL eCommerce distribution center	Your package has reached the DHL eCommerce distribution center closest to the origin place.
Processed	The package has been processed at the origin DHL eCommerce distribution and is ready for the next stage of its journey.
Departure from Origin DHL eCommerce distribution center	The package has departed from the origin DHL eCommerce distribution center.
Arrived at Customs	The package has reached the customs facility and is awaiting clearance.
Cleared Customs	The package has successfully passed through customs and is ready to continue its journey to the destination.
Departed on an Outbound flight	The shipment has been boarded on the cargo flight, reaching the destination
Arrived at Destination Country	The package has reached the cargo airport of the receiver’s country.
Departed from Local distribution center	/
Arrived at Local distribution center	/
Tendered to Delivery Service provider, allow 1-3 days for updates for packages within the US	The package is picked up by a delivery service provider, i.e., USPS or others.
Shipment accepted by USPS	USPS has received the package and will begin processing it for delivery.
Processed through Sort Facility	/
Departed Terminal Location	The package has left the terminal and is en route to the next destination.
Depart USPS Sort Facility	/
Arrived USPS Sort Facility	/
Container Received by Destination Sorting Hub	The package container has arrived at the destination sorting hub and is being prepared for final delivery.
Processed through Sort Facility	/
Arrival at Post Office	The package has arrived at the local post office and is being prepared for delivery.
Arrival at Pick-up Point	The package has arrived at the designated pick-up point where it can be collected.
Out for Delivery	The package is on the delivery route and will be delivered to the recipient soon.
Delivered/Picked Up	The package has been received, or the customer has picked up the order.
Incomplete Address	The destination address wasn’t complete, and the logistics team wasn’t able to find your customer’s/receiver’s address.
Return to Sender	Your destination detail doesn’t match the shipment criteria, or your customers didn’t receive the parcel, that’s why logistics sent it back.

 

DHL eCommerce API V4

 

DHL offers a unified shipment tracking API to meet the needs of businesses that want to track all their DHL shipments (e.g. eCommerce, Express, Freight, Letter, Parcel, etc.) through one channel.

However, for cross-border businesses that work with other courier companies in addition to DHL, a multi-carrier shipment tracking software is more in line with their needs. TrackingMore is such a powerful shipment tracking aggregator supporting 1537 carriers.

The TrackingMore tracking API allows businesses to track millions of packages fulfilled by different carriers just through one panel. The tracking data is in a unified format and categorized into 8 main statuses and 28 sub-statuses, which makes the logistics management more efficient. Additionally, businesses can automate shipment notifications by integrating webhook URLs into their system, providing near real-time monitoring of package shipping journeys.

Visit the TrackingMore API documentation to learn more details.

 

DHL eCommerce Shipping

 

DHL provides a portfolio of products to suit your needs, whether you're a huge eCommerce operator seeking to streamline your shipping options, a small business looking for typical domestic delivery services, or a private client wishing to send a package locally.

DHL eCommerce Europe

With a solid network of DHL eCommerce ServicePoints across Europe, DHL eCommerce offers efficient and reliable solutions for both domestic and cross-border shipments.

Shipping Service	Feature	Specification	Transit Time	Served Areas
DHL Parcel Connect	For shipments within Europe	Weight: <31.5kg Dimension: Max. 120*60*60cm	Typically 1-3 days	All DHL eCommerce Europe and partner countries
DHL Parcel Connect Plus	For B2B shipments within Europe	Weight: Parcels: <31.5kg Pallets: 31.5-1,000kg, with a high maximum shipment weight (up to 2.500 kg) in a multi-piece shipment Dimension as standards: Parcels: Max. 120*60*60cm Incl pallets: Max. 120*100*200cm Dimension as bulky: Parcels: Max. 200*120*80cm within max girth 360cm	Reliable, rapid transit times	Business premises across all European destinations
DHL Parcel Return Connect	For return shipments within Europe	Weight: <31.5kg Dimension: Max. 120*60*60cm	Typically 1-3 days	All DHL eCommerce Europe Countries
DHL Parcel International	For shipments worldwide	Weight: <31.5kg Dimension: Europe: Max. 120*60*60cm within max girth 300cm Amercias, Aspac: Max. length 42 inches, Max. length & girth 79 inch	Typically 5-10 days	Over 220 countries
DHL Parcel Return International	For return shipments worldwide	Weight: <31.5kg Dimension: Max. 120*60*60cm	/	From 26 European countries to EU countries and Switzerland

 

DHL eCommerce Worldwide

DHL eCommerce provides a comprehensive suite of services for both budding eCommerce businesses and established merchants globally. It has extended its operations to include various DHL eCommerce facilities and warehouses, forming networks and collaborations with respected local postal service providers, domestically and internationally to serve different parts of the USA, Canada, Asia Pacific, and the Middle East.

 

What is DHL eCommerce?

 

DHL eCommerce, formerly named DHL Global Mail, stands as a premier eCommerce logistics service, operating both domestically and internationally for a global clientele. With a mission to simplify consumers' lives, it delivers goods right to their doors. Its services revolve around parcel packaging, delivery, pick-up, and return, which are dedicated to eCommerce business customers.

DHL eCommerce Solutions has been facilitating the eCommerce market in various regions around the globe, including Asia Pacific, the Middle East/Africa, and the American continents, covering around 220 countries. Boasting millions of active users monthly, DHL successfully handles roughly 1.8 billion deliveries each year. Notably, prominent online retailers like Walmart, Samsung, and BEST BUY often choose DHL eCommerce for their logistics needs.

 

How Does DHL eCommerce Work?

 

DHL eCommerce Solutions provide customizable services for eCommerce businesses, to cater to their various logistic needs. These solutions work under detailed working dynamics that include:

1. Seamless Integration

Connect your eCommerce store to DHL eCommerce Solutions through seamless integration. It automates all the steps of your order processing, offering an open communication channel between DHL representatives and business owners.

2. Tailored Shipping Solutions

DHL eCommerce offers customized shipping solutions for different areas including Asia Pacific, Europe, and North America. DHL has a portfolio of products perfect fit for all logistics needs.

3. Warehousing & Storage

Store your inventory and ensure the security of your packages with proper warehousing services and order processing solutions. DHL eCommerce Solutions covers many warehouses and fulfillment centers in different parts of the world for easy management.

4. Packaging & Labeling

DHL eCommerce Solutions reduces the hassle of packaging the orders for your consumers. After you’ve received an order, DHL eCommerce representatives collect the required item from your inventory, pack it, and label it for shipping.

5. Logistics

DHL eCommerce has a widespread logistics network with proper transportation mediums worldwide. It handles all sorts of shipping and mailing burdens with air, rail, and road delicious per your needs.

6. Transparent Tracking

DHL eCommerce Solutions Tracking streamlines your entire shipping process with transparent tracking, from order receipt to final delivery at the customer’s doorstep. It allows you to monitor your package’s progress, estimate delivery dates, and stay informed of any potential delays.

7. Customer Service & Queries

Manage your package returns and customer queries efficiently with the DHL eCommerce customer service. They handle every question related to package reversal, shipping, and pick-ups.

 

How To Contact DHL eCommerce Customer Service?

 

DHL eCommerce customer service provides dedicated support to help customers with tracking, shipping, and resolving any issues related to shipment deliveries.

Below are the contact details and service hours for DHL eCommerce customer service in the main countries served.

Countries	DHL eCommerce Phone number	Email Customer Service	Service hours
United States	+1 317 554 5191	Send Email	8 am - 9 pm ET Monday to Friday Closed on Saturday, Sunday, and Public Holidays
Netherlands	0900 222 21 20	Send Email	8 am -  7 pm Monday to Friday 9 am -  2 pm Saturdays Closed on Sundays
Germany	+ 49 (0) 228 4333112	Send Email	7 am - 8 pm Monday to Sunday Including Public Holidays
United Kindom	+44 (0) 3330037703	Send Email	8 am -  6 pm Monday to Friday Closed on Saturday, Sunday, and Public Holidays
Spain	+34 902 12 70 70	Send Email	8 am -  6 pm Monday to Friday Closed on Saturday, Sunday
Australia	+61 37 0356818	Send Email	8 am -  6 pm Monday to Friday Closed on Saturday, Sunday, and Public Holidays
Malaysia	+60 1546000166 (International) +60 3 2779 2300 (Domestic)	Send Email	8 am - 6 pm Monday to Friday Closed on Saturday, Sunday, and Public Holidays

If you want to know the contact information for DHL eCommerce customer service in other countries, please click here to get it.

 

FAQs on DHL eCommerce Shipping and Tracking

 

Why does the tracking event not match the real status?

There are some events when your tracking status doesn’t match the actual location or status of your shipment progress. The reason can be synchronization issues with data, delay in tracking system updates, lag in real-time location scanners, etc.  If the issue isn't resolved promptly, you can contact DHL eCommerce customer service to obtain real-time updates on your order status.

How to find my DHL eCommerce tracking number?

When you order an item from an online store, you'll receive a confirmation email. This email includes a 'Details' section with a tracking number and a link to track your parcel. You can also go to the merchant’s store and view your order history to get the tracking number.

When will my tracking information appear?

The tracking information is expected to appear instantly, but it may show up within 48 days after placing the order; the reasons for this delay can be system lag, delay in updates, late entry of your order by the merchant, etc.

Why is my tracking number/ID not working?

This can happen because your package details haven’t been entered into the tracking system yet, and you should wait. Check again after a few days and make sure you're entering the correct number. If the problem still occurs, then you should contact DHL eCommerce customer service.

If I do not have my tracking number, is it still possible to track my shipment?

If you can not find the DHL eCommerce tracking ID anywhere in your confirmation receipt or have lost it by accident, you'd better contact your shipper for assistance. However, if you have alternative shipping reference numbers, they could be able to be used with the shipment tracking systems of the particular business unit handling the shipment (for example: DHL Express or DHL Freight).

Who will deliver my shipments?

DHL eCommerce has more than 1,400 warehouses from which the shipment is sent to your customers. In any case of delay, it takes assistance from 220 local postal partners for reliable regional shipments.

What is the shipping time for DHL eCommerce?

DHL eCommerce shipping time depends on various factors, including the shipment service chosen by the business, availability of products, and distance from merchant to consumer. Generally, it takes 3 working days for domestic deliveries or within neighboring countries. However, if you are shopping from a different continent, your shipment may take over 10 days to arrive.

What is the DHL eCommerce delivery time?

DHL eCommerce delivers from Monday through Friday between 8:00 AM and 6:00 PM. The precise delivery times may differ for different shipping services. For example, DHL Parcel Connect, Saturday, and delivery on the preferred day possible. However, regardless of the shipping service you choose, your parcel will reach the local warehouse and then be loaded to logistics for reaching your doorstep.

Why has my shipment not yet been delivered?

There might be a delivery exception if you haven't received the package by the estimated delivery date. The reason behind this can be due to weather conditions, logistic strikes, political situations, customs clearance, etc.

My shipment has not been delivered. What can I do?

If your shipment isn’t delivered within 10 working days after the estimated shipment date, you can contact the merchant or customer support of the eCommerce store. They will be responsible for locating and investigating your missing parcel until you receive your package or get a refund.

Can I change the delivery day or delivery time?

Changing delivery duration, time, or date isn’t possible for DHL eCommerce Solutions once the package is dispatched, as it depends on the business sending the shipment out.

Why are customs holding my shipment?

Some shipments aren’t approved by customs in a specific country without a certain amount of tax; thus, customs often hold it until the receiver clears the dues or taxes for the particular product. The custom clearance process time is different for every country and can’t be influenced by DHL eCommerce Solutions.

My shipment is damaged, or the content is missing. What can I do?

If you have received damaged items or there’s missing content in your package, then you should visit your local postal office within a week and submit a damage report for your item with the tracking number and shipment confirmation receipt. Later on, you should send this report to the eCommerce store, and they’ll file a claim for the damages on DHL eCommerce Solutions. By following this systematic process, you can receive a refund or exchange products, or else it’ll be difficult to claim your damages.

Why is my DHL eCommerce package returned to the sender?

Your package is sent back to a merchant or eCommerce store because of an incorrect address added to the destination. Moreover, refusal to accept parcels from the receiver, inability to clear customs, exceeding weight, and unsuccessful delivery attempts can be reasons behind parcel reversal.