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DHL, the largest logistics provider in Germany, provides a wide range of services, including courier, package delivery, and express mail services. In addition to its extensive transportation network, DHL's value is further enhanced by its comprehensive shipment tracking service, which enables businesses and their customers to monitor shipments with precision and simplicity.
Related: DHL Express Tracking DHL eCommerce Tracking DHL Freight Tracking DHL Global Forwarding Tracking
Track your DHL packages seamlessly no matter the service you’ve signed up to using the DHL package tracking feature with your DHL tracking or reference number. You can also use the TrackingMore DHL tracking page or myDHL+ and myDHLi portals for tracking and digital analytics. Below is a detailed introduction to DHL shipping tracking.
The DHL tracking page allows you to track all your DHL parcels by typing in the tracking number and retrieving up-to-date information on their statuses. To track your parcel via DHL’s official website, follow these steps.
TrackingMore, the #1 tracking API aggregator solution that lets you track your packages across 1333 global carriers including USPS, UPS, FedEx, and DHL. The vast carrier network allows you to track the statuses of shipments from multiple carriers on a centralized shipment dashboard.
But DHL tracking via TrackingMore is only for registered users. If you haven’t signed up yet, sign up now to enjoy TrackingMore’s tracking service.
By signing up for a free trial account, you get access to many tools and features to improve your shipment tracking experience. From detailed tracking information to updates on delivery status, TrackingMore’s tracking service will keep you informed from start to finish of your shipments.
While DHL operates a vast global network, most distribution nodes are concentrated in major cities and towns. For shipments to remote areas, last-mile delivery is often outsourced to local couriers, resulting in limited real-time tracking on the DHL website.
With TrackingMore's extensive network of 1333 postal and express couriers, you can seamlessly track your package, no matter which courier handles the final delivery.
Continuous tracking updates are essential, especially for international shipments, providing peace of mind throughout the delivery process. TrackingMore also supports tracking information in 9 languages including English, Spanish, German, French, and Chinese so it’s perfect for international users.
A DHL tracking number is a multi-character code sent by DHL through the order confirmation email when a customer orders delivery online. It can also be sent directly to the recipient by the shipper sending a package through DHL.
The DHL tracking number you receive through your confirmation email will vary depending on the DHL service the merchant or shipper uses to send over your parcel. The tracking number formats are as follows.
DHL Service |
Description of DHL tracking number formats |
DHL tracking number example |
DHL Parcel |
DHL Parcel tracking number features an alphanumeric 14-character tracking number |
30933736750716 |
DHL Express |
DHL Express tracking number features a 10-digit numerical-only number |
1835242905 |
DHL eCommerce Solutions |
DHL eCommerce tracking numbers will vary between 10 and 39 characters |
3338200762 |
DHL Global Forwarding |
DHL Global Forwarding tracking number is 26 characters long |
CNEAS200927000133746370342 |
DHL Tracking Status |
Description |
Shipment picked up |
The package has been picked up by DHL from the sender or another facility. |
Arrived at DHL Sort Facility |
The package has arrived at a DHL sort facility where it will be sorted for further transit. |
Processed at a DHL Facility |
The package has been processed at a DHL facility and is ready for the next stage of its journey. |
Shipment has departed from a DHL facility |
The package has left a DHL facility and is on its way to the next destination or processing center. |
Shipment is on hold |
The package is temporarily on hold, possibly due to issues like customs clearance, incomplete documents, or other reasons. |
Clearance processing complete at a DHL facility |
The package has completed customs clearance processing at a DHL facility. |
Shipment is in transit to destination |
The package is en route to its final destination. |
Shipment is out with courier for delivery |
The package is currently with DHL and is on its way to the delivery address. |
Delivered |
The package has been successfully delivered to the recipient. |
Delivery attempted – consignee premises closed |
DHL attempted to deliver the package, but the recipient's location was closed or unavailable. |
Below are other DHL tracking statuses People usually ask for.
DHL delivery exception occurs when there are unexpected events that prevent the delivery of a package on the scheduled date. Reasons might include weather issues, address discrepancies, or the recipient not being available.
You will see this message if no shipment status can be displayed (yet). This can happen for a number of reasons. For example:
No information from the sender is available yet:
The shipment number or the shipment identification code is a 10- to 39-digit number-letter combination which you will find on your delivery receipt. You may have entered an incorrect number.
In most cases, this status will appear first in the shipment tracking. It means that the sender has provided the shipment with a shipping label and a tracking number and transmitted the shipment data electronically to DHL.
Your shipment has arrived at the destination parcel center (in the recipient’s region) and will automatically arrive (via the sorting facility) at the sorting office which is responsible for the recipient’s address. In the sorting office, the shipment is sorted by delivery districts and prepared for loading into the delivery vehicle.
This status might remain unchanged for several hours or days. The next status visible to you is the loading of the shipment into the delivery vehicle. Your shipment is constantly in motion, even if the status does not change.
Your shipment has been loaded into the vehicle by the deliverer after sorting at the sorting office. Usually, your parcel will be delivered the same day.
If this status is displayed several times in the shipment tracking, the deliverer was not able to complete the delivery run due to a malfunction, such as a road closure, an accident, or other unforeseen events.
If the deliverer does not find you at home and no family member or neighbor can accept your delivery, it will be delivered to a nearby postal outlet or a DHL parcel shop.
You will have 7 working days to pick up your shipment there before it is returned to the sender. Working days are Monday to Saturday, except public holidays.
With this status, a first delivery attempt has usually taken place. In exceptional situations, this status can also mean that the deliverer had to cancel his delivery run due to operational reasons.
Please understand that the next delivery attempt cannot be made until the next working day (Monday to Saturday, except for public holidays).
Most of the shipments are sorted and processed fully automatically in the parcel centers – up to 50,000 shipments per hour. If the sorter cannot read or allocate the required information, your shipment might be misdirected and loaded onto the wrong delivery vehicle.
Here are some reasons why the delivery of your shipment might be delayed:
If the delivery person cannot find you at home and no family member or neighbor can accept your shipment, it will be dropped off at a nearby post office branch, a DHL Parcel Shop, or a Packstation.
You can collect your shipment from the branch for 7 working days and from the Packstation for 7 calendar days. Working days are Monday to Saturday, except public holidays.
If you are unable to collect your item within 7 days, it will be returned to the sender. The collection period begins when the item is placed in the Packstation or one working day after the delivery attempt if it is delivered to the branch.
The DHL Tracking API is a great way to track shipments in real time so you can provide your customers with a smooth way to track their parcels, increase transparency and manage expectations.
But TrackingMore’s shipment tracking API offers an even more powerful alternative. It integrates with 1333 global carriers to provide a unified platform that delivers comprehensive visibility across multiple shipping channels. This allows businesses to track shipments from various carriers in real time, offering a seamless experience that enhances operational efficiency and customer satisfaction.
Trusted by top brands like Shein, DJI, and Kaufland, TrackingMore’s API is recognized for its exceptional reliability and performance.
DHL offers an array of shipping services to meet individual and business needs. Below is a detailed breakdown of all the DHL shipping services.
Service Name |
Description |
Sub Categories |
Delivery Destination |
Estimated Delivery Time |
DHL Express |
Offers reliable door-to-door delivery service. |
Express 9:00 |
Domestic and Global |
Specific time on the next possible day |
Express 10:30 |
Domestic and Global |
Specific time on the next possible day |
||
Express 12:00 |
Domestic and Global |
Specific time on the next possible day |
||
DHL Express World Wide |
Domestic and Global |
EOD on the next possible day |
||
DHL Express Envelope |
Domestic and Global |
EOD on the next possible day |
||
DHL Global Forwarding |
Combines DHL aircraft and commercial carriers to offer reliable air, ocean, rail, and road freight services. |
Air, ocean, rail, and road freight |
Domestic and Global |
Next flight, overnight by 1700 and 2-3 business days options |
DHL Supply Chain |
Brings together different solutions aimed at streamlining the supply chain |
Warehousing Transport Real estate Packaging E-commerce Fulfillment Service logistics Lead logistics partnership |
Domestic and Global |
Varies depending on the solutions signed up for. |
DHL e-Commerce Solutions |
Enables e-Commerce businesses to connect with customers domestically and globally |
DHL SmartMail Parcel DHL SmartMail Bound Printed Matter DHL SmartMail Parcel Return |
Domestic |
1-8 average postal days |
DHL Other Global Divisions |
Europe-based services |
DHL Freight |
Europe |
Varies |
Post and Packet Deutschland |
Germany |
Varies |
DHL made a name for itself with its international shipping expertise and brings this service to you with DHL Express. As the name suggests, this service focuses on expedited international shipping, with DHL attempting to deliver on the next possible business day.
To streamline the process, DHL allows you access to customs experts and business advisors which ensure your packages can get through customs without any issues. Businesses signed up to DHL Express also receive preferential business shipping rates and flexible delivery options.
The world is now a global village with world trade as the engine behind the success of businesses. With DHL Global Forwarding, your business can trade globally thanks to the company’s freight transportation, customs clearance, and documentation services tailored to your needs.
The DHL logistics portal allows you a bird’s eye view into the entire logistics journey, ensuring that you stay updated on the status of your shipments conveniently and can direct your focus on developing other value-generating aspects of your business.
DHL Supply Chain is a logistics partner with a robust 15M square feet of storage spread across 1,500+ warehouses in more than 50 countries globally. Around 160,000 supply chain experts are dedicated to this service to help your business with warehousing, e-commerce fulfillment, packaging, and transport support.
The rapid growth and adoption of online shopping have made it inevitable for every e-commerce business to have a reliable end-to-end shipping partner that can support its goal of providing customers with an exceptional post-purchase experience.
DHL eCommerce Solutions exists to offer dependable local and cross-border parcel delivery services that will help your business serve all its customers in every corner of the world. Streamlined processes and strategically located distribution centers ensure fast transit times and maximum tracking visibility.
DHL also includes other divisions that provide logistics support to businesses in other parts of the world. These DHL Global Divisions offer tailored services, including road and rail freight in Europe through DHL Freight and fast mail and shipping service from Germany to 220 countries through Post & Paket Deutschland. DHL global tracking is available to ensure transparent shipment visibility.
DHL is a German logistics company founded in San Francisco, California, in 1969 by three friends, Adrian Dalsey, Larry Hillblom, and Robert Lynn. They had previously worked as couriers and decided to partner up to start their own company, which they named using the first letters of their surnames.
When the company was started 54 years ago, these three friends were the only employees and delivered each mail in person. Fast forward to today, DHL is owned by the DHL Group with headquarters in Bonn, Germany, and an ever-growing global workforce of over 600,000 employees in 220 countries and destinations.
Contact Method |
Details |
Telephone |
1-800-225-5345 |
|
+1-480-418-5011 |
|
|
Social Media |
Twitter - https://twitter.com/DHLUSHelp Facebook - https://web.facebook.com/DHLUSA |
DHL parcel tracking events start updating once the package arrives at their facility. This process can take up to 48 hours.
Your parcel tracking information may show it is heading to the wrong destination because of a mix-up in the address details. In this case, contact DHL immediately.
If you’ve misplaced or can’t recall your DHL tracking number, you can ask the merchant or shipper to resend it to enable tracking of your parcel. If this is not possible, you can also track the status of your shipment using the reference number if it was sent via DHL Express or DHL Freight.
This error occurs when you’ve keyed in the wrong waybill number. Please check it and enter again or contact the shipper or merchant.
DHL Express shipping promises to deliver on the next possible business day, but several factors could affect this, including customs clearance, weather, and local holidays.
DHL international deliveries take 1-3 business days on average but will vary depending on various factors affecting transit times.
Regular DHL deliveries can be expected between 8 a.m. and 6 p.m. local time every Monday to Friday.
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