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DTDC tracking is an online tracking solution that allows customers to receive real-time shipment updates. After being registered, the packages are assigned tracking numbers. This number is integrated into the tracking system so that whenever the package passes through transit, the location, time, and date are automatically updated in the tracking system.
Customers can track their packages by entering the tracking number into the tracking tool available on the DTDC website. There are other ways to track the packages, which include contacting customer care service via phone call or email or using a third-party tracking platform, such as TrackingMore.
Desk to Desk Courier & Cargo, in short, DTDC is a multinational logistics company. Starting operation in 1990 as a small courier delivery service company, the company is now one of the giant courier and delivery services serving more than 220 locations around the world.
DTDC has had a strategic partnership with GeoPost (international parcel delivery service), the express logistics arm of Le Group La Poste (La Poste) since 2013. As a strategic partner of DPD, owned by GeoPost, DTDC has become one of the largest parcel delivery networks in India.
DTDC is now a one-stop platform that has gone through the transition from home-grown courier, express, and parcel to a globally recognized express logistics brand. Currently, it has 580 operating facilities, over 1,500 vehicles, and more than 14000 channel partners. DTDC serves approximately 96% of the Indian population and has a record of delivering over 12 million deliveries per month.
DTDC provides a variety of shipping services to meet the needs of any type of shipment, whether it is small, medium, or large, time-sensitive, or cost-effective within India and to destinations around the world. Using DTDC shipment tracking features, customers can effortlessly access the most recent status of their packages at any moment.
The DTDC Express Parcel service is designed to assist C2C and B2B customers with their time-sensitive deliveries. Customers can deliver parcels of any size, from documents to part-truck-load shipments, to almost any location inside Indian territory.
Under DTDC Express Parcels, the following services are being provided.
The Express Services by DTDC is for small to medium-sized time-sensitive shipments, such as confidential documents. All of the services in this category include DTDC parcel tracking features that allow customers to track their packages online 24/7 from dispatch to delivery to the final destination location.
Customers can choose this service from any of the following.
Backed by fleets of more than 1,500+ trucks, DTDC Ground Service offers medium to large-sized delivery with multi-stop trucking. DTDC's live tracking is a core feature that underscores their commitment to transparency and timely service for their customers. It ensures users are always informed about the status of their shipments.
These services are orderable with the following options.
DTDC's Value-added Service is for Customers to receive a smooth shipping experience not only for them but also for their recipients. These services include the following.
DTDC India provides overseas shipping services to more than 220 destinations. DTDC international shipment service is speedy, cost-effective, and catered to meet the needs of time-sensitive parcel transfer both for individuals and businesses. Customers can take DTDC international shipment services under the following categories.
Packages registered for all these services include tracking services. The DTDC online tracking feature allows both the sender and receiver to monitor their packages throughout their entire journey and get peace of mind.
The integrated e-commerce logistics service of DTDC is designated for e-commerce companies to fulfill their needs for complete fulfillment. E-commerce businesses can choose to decide services from the following segments.
These services are reliable and transparent, as DTDC provides tracking services along with these delivery services. The DTDC courier tracking feature enables customers (both sender and receiver) to track their package from dispatch from the warehouse to the final delivery to the receiver’s doorstep. They can also track their shipment online 24/7 using a third-party shipment tracking platform.
DTDC offers a comprehensive international courier and logistics service provider connecting businesses and individuals worldwide with efficient cross-border shipping solutions.
Cross Border Management solution by DTDC is a set of customized services that includes logistics, and all types of assistance to connect supply chains for e-commerce businesses. From international courier services to logistics distribution, those businesses can receive any type of solution they need.
Benefits of DTDC Cross Border Management
As one of the largest delivery networks in India, DTDC ensures seamless shipping services across India.
Benefits of DTDC Last-Mile Delivery
DTDC Courier packages can be tracked in several ways including the official website, DTDC app, and third-party shipment tracking platform, for instance, TrackingMore. The following is a step-by-step guide on how to track DTDC Courier parcels.
The first way is to track through a website. One of the major advantages of the DTDC website is it has a country-based domestic website available alongside the international one.
Step 1: To track your domestic parcel, visit the DTDC India website, and to track international parcels, go to the DTDC International website.
Step 2: In DTDC India, the site for tracking domestic delivery you will find a section ‘Track Your Shipment’. Click on it.
In DTDC International, the site for tracking International delivery you will find the tracking tool in the middle of the homepage.
Step 3: You will see two options for tracking your package; AWB/Consignment number and Reference number. You can enter a maximum of 25 tracking numbers in a single search attempt.
Step 4: Then, the details of your shipment will be visible to you. You can see when and where your shipment has been through along with the current status.
The next way is to use the mobile app. Fortunately, DTDC has applications available both for Android and IOS, known as MyDTDC. You can install and use it to check your shipment status from anywhere.
TrackingMore is a third-party parcel tracking platform connected with more than 1,100 logistics tracking APIs. You can track your DTDC package with TrackingMore as DTDC is one of its carriers. The robust carrier network allows you to track multiple carriers on a single platform. This means you can track both your domestic and international DTDC packages, as well as those of other logistics companies, from the same place.
Here’s how you can track your parcel with TrackingMore.
Step 1: Go to TrackingMore's website and click on ‘Carriers’ from the menu bar.
Step 2: On the Carriers page, search for “DTDC’ in the carrier search bar and click on ‘DTDC’ from the carrier list.
Step 3: Enter your tracking number in the tracking field and click the ‘Track’ button.
Then, the details of the tracking information will be visible to you.
Alternative method:
On the "Carriers" page, there's a tracking box where you can input up to 50 tracking numbers at once. Simply enter your DTDC package tracking number, and TrackingMore's powerful tracking API will automatically identify your carrier, directing you straight to the results page.
TrackingMore is a shipment tracking platform that offers fast, accurate, updated, and real-time information. It supports 1,100+ global carriers and ensures seamless customer experience and satisfaction.
Using a third-party shipment tracking platform like TrackingMore has advantages that are way more efficacious for businessmen and individuals. Let's take a look at the TrackingMore features.
Once customers register their shipment with DTDC, they will receive a DTDC tracking number, also known as DTDC tracking ID, DTDC AWB (Air Waybill) number, and DTDC consignment tracking number.
This number is a unique 9-digit series of alphanumeric codes that is allotted to each package. As mentioned earlier, DTDC tracking ID formation is an alphanumeric series, the first one being a capital letter and the rest are the numerical digits.
Here are some examples of DTDC tracking numbers.
- W13138836
- D76249850
DTDC Courier tracking number is generally found on the handwritten consignment note, under the barcode as 'CN No'. You can also find it in the consignment tracker when DTDC sends you the confirmation mail or SMS.
DTDC updates its status every step of the way. Let's get to know what the status of different activities means.
DTDC tracking status |
Meaning |
Softdata Upload |
The customer’s package has been registered and waiting for confirmation. |
Pickup Awaited |
A shipping label has been created and the package is being processed for delivery. |
Booked At Facility |
DTDC has received the package as per the customer’s request and is processing the shipment. |
Processed & Forwarded To Facility |
The package has been processed and forwarded to the facility for the next step of processing. |
Processed & Forwarded from the Facility |
The processing has been done and the package is being forwarded to the next transit point. |
Received At Hub |
The package has reached the hub. |
Processed & Forwarded to the Hub |
The package has been processed by the facility and is being forwarded to the hub. |
Processed & Forwarded From Hub |
The processing has been done and the package is being forwarded to the facility from the hub. |
Received At Facility |
The package is back at the facility and being prepared for delivery. |
Out For Delivery |
DTDC has completely processed the package and now the package is being discharged to the recipient’s doorstep. |
Not Delivered (RECEIVER NOT AVAILABLE-(CIR) |
The recipient was not available to receive the package. The recipient requested not to leave the package if s/he isn’t available. And thus the package is back to DTDC. |
Successfully Delivered |
The recipient has received the package and the delivery has successfully been completed. |
DTDC API integration connects different-sized e-commerce businesses to DTDC couriers and thus it streamlines the parcel transfer, tracking, and delivery process across multiple platforms.
However, using TrackingMore API is always smart, and more reliable than using DTDC’s API.
TrackingMore is one of the leading parcel trackers with a robust network of shipment-tracking APIs. It provides individuals and businesses with a global tracking solution that allows them to track shipments throughout their entire journey. You can take advantage of the following benefits.
TrackingMore offers business-specific customized solutions as well. So, if you are interested, feel free to sign up with TrackingMore and try out its feature with a 7-day free trial.
DTDC courier service is reputed for its express delivery services, in short, fast delivery service. Domestic consignment delivery takes 3-7 business days and international shipments take 3-6 business days. They offer premium services for time-sensitive domestic delivery within 24-48 hours.
Depending on delivery mode, destination, and package volume, DTDC delivery time may vary. For standard domestic shipping, DTDC takes about 3-7 business days, and priority-based premium service is delivered within 24-48 hours. For international service, the delivery time takes approximately one week and premium service can manage to deliver within 2-4 business days.
DTDC charges are calculated based on the weight of the parcel, dimension, destination, and urgency.
Here’s a chart of courier charges inside India.
Courier |
Location |
Weight |
Price |
Domestic |
Within city |
500-gram |
Rs. 40 to Rs. 100 |
Different states |
1-kilogram |
Rs. 200 to Rs. 500 |
|
International |
The US |
500-gram |
Rs. 2000 to Rs. 3500 |
1-kilogram |
Rs. 3000 to Rs. 5000 |
The regular DTDC delivery schedule is Monday to Saturday from 9.30 am to 6 pm and delivery service remains closed on Sundays and other public holidays. However, DTDC provides a 'Prime Time Plus Sunday' service for customers who require Sunday delivery. This is an express delivery service that picks up packages before 6 p.m. on Saturday and delivers them on Sunday.
The service is only available for a limited number of pin codes across India. You can contact customer service to check whether your location falls under this service area.
No. You can't ship a SIM card with DTDC as it falls under the category of 'Restricted & Banned Items' of DTDC which the company doesn't permit to book in any network.
DTDC has a direct international presence in over 21 countries including India, Australia, Canada, UAE, the UK, and the USA. They operate through associates in Saudi Arabia, Kuwait, Nepal, Bangladesh, Sri Lanka, Malaysia, Myanmar, Thailand, Hong Kong, Kenya & Israel.
Here are DTDC Global customer care contact details.
Global |
Headquarter |
DTDC House No.3, Victoria Road, Bangalore 560047, Karnataka |
Email Address |
[email protected] (For business inquiries) |
|
Phone Number |
080-25365032, 25365039 |
|
India |
Corporate Office |
House No 3, Victoria Road, Bangalore 560047, Karnataka |
Email Address |
||
Phone Number |
+ 91 - 9606 911 811 (Available 9.30 AM IST to 6.00 PM IST from Monday to Saturday) |
|
Online form |
Fill up the ‘Raise a Query’ page |
|
USA |
Head Office |
DTDC Express Inc. 545, 8th Ave, Suite 17SW, New York, NY 10018 |
Email Address |
||
Phone Number |
+1 212-268-2727 |
|
Toll-Free Number |
1-866-383-6606 |
|
Fax Number |
+1 212-268-0525 |
|
‘VP-North America’ Mobile number |
+1-917-650-5470 |
|
Work week and hours |
Monday – Friday 09:00 – 19:00 EST |
|
UAE |
DUBAI (Regional Head Office) |
DTDC Eurostar Courier & Cargo LLC PO Box No. 118519 Warehouse No. 4, Marakech Street, Near Emirates Metro Station, Behind RTA Office, Um Ramool, Dubai, UAE |
Phone Number |
+97142629408 |
|
Email Address |
||
Canada |
Head Office Location |
Isapur Estate, 7454 Airport Road, Mississauga, ON L4T 2H5 |
Customer Service & Shipping Office |
Isapur Estate, 7454 Airport Road, Mississauga, ON L4T 2H5 |
|
Email Address |
||
Phone Number |
1-905-405-1111 / 1181 6475440094 |
|
Toll-Free Number |
1-855-397-3832 |
|
Working Days and Office Time |
Monday to Friday 10 AM to 6 PM (Head Office) 9 AM to 7 PM (Customer Service) |
|
Franchise Location |
885 Progress Avenue, Unit 107 Ground Floor, Scarborough, ON M1H 3G3 Phone 1-647-838-3025 Email: [email protected] |
|
UK |
Address |
DTDC Courier & Cargo UK Ltd Augustine Close, Off Blackthorne Road, Poyle, Slough, SL3 0ER |
Email Address |
Sales: [email protected], [email protected] Sales support: [email protected] |
|
Contact |
020 3411 7333 CSS Ext: 3911/3908 Sales Ext.: 3907/3913/3916 Sales support Ext: Ext.: 3915/3912 |
|
Australia |
Head Office Address |
Unit 9 / 10 Ferngrove Place, Chester Hill, NSW 2162 |
Email & Live Chat |
||
Phone Number |
1300 658 775 |
|
Business Hours |
Monday – Friday, 9 am – 5:30 pm |
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TrackingMore integrated with 1294+ carriers, supporting global parcel tracking in one place.
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