T Cat Tracking

About T Cat

T Cat is a Taiwan-based express brand dedicated to providing door-to-door delivery services. This brand belongs to President Transnet Corporation Limited, the only company in Taiwan authorized by Japan’s Yamato Transport to use its TA-Q-BIN trademark. In 1999, President Transnet Corp signed a technical cooperation agreement with Yamato Transport, officially introducing the TA-Q-BIN service to the Taiwanese market. In 2000, the President Transnet Corp officially began operations.

After more than 20 years of operation, T Cat has expanded its service area from north of Taoyuan City at the outset to include areas such as Penghu County, Lesser Ryukyu, and Lesser Kinmen at present. The volume of shipments has increased from 54 packages per day in the beginning to over 100 million packages per year nowadays.

T Cat Shipping Service

T Cat delivery embraces a variety of shipping services, each with specific and detailed information on the application range, which can satisfy diverse shipping needs. All the following shipping services are based on a door-to-door pattern with the exception of Fast Store Pickup. Along with these shipping services, T Cat provides tracking service through its online website and Email notification. This table summarizes the various services on offer and their tracking solutions in detail. 

Service	Delivery Area	Package Specification	Sending Day	Sending Time	Estimated Delivery
Standard Express Delivery	Counties and cities throughout the main island of Taiwan (the main island hereafter), parts of Penghu County, parts of Kinmen County (Greater Kinmen, Lesser Kinmen), Lesser Ryukyu, Matsu, and Green Island.	Room-temperature parcels (Standard: Length + Width + Height < 150 CM; Weight < 20 KG)	Workday (Within the main island)	0:00 ~ 17:00	The next day
Refrigerated Express Delivery		Low-temperature (refrigerated and frozen) parcels (Standard: Length + Width + Height < 120 CM; Weight < 20 KG)
Economy Express Delivery	7-ELEVEN and OK stores within the main island	Room-temperature parcels (Weight < 5 KG)
			Weekend (Within the main island)	Sat. 0:00 ~ Sun. 14:00	Monday
Fast Store Pickup	7-ELEVEN stores within the main island	Length + Width + Height ≦ 105 CM Room-temperature parcels: Weight < 5 KG; Low-temperature parcels: Weight < 10 KG
Same-Day Express Delivery	Keelung, Taipei, New Taipei, and Taoyuan cities	Room-temperature (Standard) and Low-temperature (Standard) parcels	Monday to Saturday	0:00 ~ 11:00	The same day: 15:00 ~ 18:00
Note: If packages from the Standard Express Delivery and Refrigerated Express Delivery services are sent between the main island and outer islands (Kinmen County, Penghu County, Matsu,  and Green Island), the service time depends on the operating time and capacity of airlines and shipping companies.

T Cat also provides a collect-on-delivery service in which T Cat staff collect the shipping fee from the recipient when the package is delivered. This service can be utilized in combination with other services from T Cat. 

How to Track T Cat’s Package

All the T Cat shipping services mentioned above allow senders and recipients to track their packages. This part will introduce two methods for tracking T Cat packages, including the T Cat official website and TrackingMore. 

• Via the Official Way

T Cat provides a web window and the icat app for you to track your packages. This is a step-by-step guide on tracking T Cat packages on its official website: 

• • Visit the T Cat official website.
  • Find the package search module.
  • Enter the tracking number.
  • Click on the “Confirm” button.
  • Wait for the package status to appear.

• Via TrackingMore (powerful third-party platform)

TrackingMore is a platform designed to solve all package tracking-related needs for you. TrackingMore allows you to track packages from 1536 logistics service providers (LSPs) including T Cat. To track your T Cat packages on TrackingMore, please follow this guide:

• Visit the TrackingMore official website and find the “Carriers” module.
• Use the “Carriers List” to search for “T Cat” and click on the corresponding T Cat icon.
• Enter tracking numbers per line and click on the “Track” button.
• Wait for the tracking status to load.

Why Should I Choose to Track Using TrackingMore Over the T Cat?

In terms of tracking quantity, T Cat enables you to track up to 10 packages at a time, while TrackingMore allows you to track the logistics status of 50 packages at once. In the case of tracking multiple orders simultaneously, TrackingMore is clearly more convenient for you to view and manage the status of your packages. 

Moreover, from a tracking visibility perspective, TrackingMore’s tracking page displays the entire transportation route of the package from dispatch to delivery. However, the T Cat official website only shows the final location and status of the package, without displaying the transportation process. In this regard, TrackingMore offers a more user-friendly transparency of parcels. Especially in the event of unexpected situations, you can more accurately identify problems, thereby resolving them promptly to ensure the safe and smooth arrival of the package.

T Cat Tracking Number

A T Cat tracking number is a unique group of numbers for tracking a T Cat parcel. Each package has its own distinct tracking number which functions as an ID number for the package. This number is typically generated along with the shipping order.

• T Cat Tracking Number Format and Examples

A T Cat tracking number usually consists of 12 digits, while the tracking number for international packages contains 10 digits. Here are some examples of T Cat tracking numbers:

623556057153

7012345678

T Cat Tracking Status

T Cat tracking status refers to the logistics situation of a T Cat package, such as “shipped”, “in transit”, and “delivered”. T Cat indicates a total of 11 statuses, the specific meanings of which are shown in the table below:

Status	Explanation
Delivered	The package has been received by the consignee.
In Transit	The package is being sent from a pickup station to the transfer center, or from the transfer center to a pickup station.
Out for Delivery	The service driver (SD) is delivering the package to the recipient.
Out for Delivery (Boarding) (Alighting)	The service driver (SD) is delivering the package to the recipient (for the Same-Day Express Delivery service).
Picking up	SD is on the way to the sender's designated location to pick up the package.
Shipped	SD has arrived at the sender's designated location and collected the package.
Canceled Pickup	The sender has canceled the shipment.
Unsuccessful Pickup (Please contact the customer service center)	SD cannot come to pick up your package, please contact the customer service center.
Stored at the pickup station	The package is stored at a pickup station temporarily.
Under Investigation	The package is under investigation probably due to: an unknown address, post office box, flight delay, moving, and rejection.
Not at home/ On break	The parcel is not delivered because the recipient is not at home or the office is on break.

T Cat Tracking API

TrackingMore provides T Cat tracking API, a programming service that allows merchants or developers to integrate real-time tracking information of T Cat packages into their e-commerce websites or internal systems. If you are looking for a solution to track your T Cat packages, try TrackingMore API. It’s a multi-carrier tracking API that integrates with 1536 carriers globally, offering a one-stop order tracking service for businesses.

Why Should I Use TrackingMore API?

Incorporating the TrackingMore API into your business operations means that you will enjoy more efficient logistics management and provide better customer experiences.

Integrating 1536 LSPs, TrackingMore API displays the package statuses from multiple carriers on a single dashboard, making it easy for you to get an overview of all your shipments. This eliminates the need to frequently switch between websites or systems, saving you a lot of query time and allowing you to manage logistics efficiently. Furthermore, its automatic carrier detection feature will accurately identify the corresponding LSP regardless of the numerous carriers involved.

Another reason for using TrackingMore API is its provision of automatic data updates through Webhook, ensuring you're always in the loop. Beyond this feature, TrackingMore equips businesses with additional capabilities. For instance, unlike T Cat’s Email notification that simply informs delivery, TrackingMore keeps your customers informed about five key stages of their package’s journey. Moreover, you can customize these notifications to reflect your brand's tone, enhancing engagement and cross-selling opportunities. 

TrackingMore offers a 7-day free trial, and you can sign up to experience these and more features. 

FAQs on T Cat Tracking

• How to know whether my package has arrived?

You can use the tracking service by entering the tracking number (the 10-digit number or the 12-digit number) on the T Cat or TrackingMore official website. You can also call the T Cat customer service line, 412-8888 (add 02 for mobile call), or ask the T Cat intelligent assistant (Time for message reply: 8 AM ~ 12 AM and 1 PM ~ 4 PM from Monday to Saturday).

• Why is my package not displayed after I enter my tracking number?

There are many possible reasons, such as incorrect tracking numbers and data transfer processing, among others. If the system does not show your package information, you can also call or e-mail the T Cat customer service staff to check for you.

• What if I don't know my tracking number?

Typically, the T Cat tracking number is available on the shipping label attached to the package. If you are the recipient, you can ask the sender for the correct tracking number. 

• When will my T Cat package be delivered?

It usually takes T Cat one to two days to transport packages, with the delivery time slots typically being before 1 PM or between 2 PM and 6 PM. Depending on the specific delivery service, the time slots may vary. For more detailed information about the delivery services and their corresponding delivery times, please refer to the previous T Cat Shipping Service section.

How to Contact T Cat Customer Service

T Cat customer service is accessible through three distinct methods, designed to cater to your varying needs. The following table will introduce you to the specifics of these three contact methods.

Contact Channel	Detail	Response Time
Telephone	02-4128888	8 AM ~ 7 PM
Online Chat	Intelligent assistant	8 AM ~ 12 AM and 1 PM ~ 4 PM from Monday to Saturday
Service Inbox	Online form	8 AM ~ 6 PM from Monday to Saturday