DHL eCommerce Tracking

DHL eCommerce Tracking

DHL eCommerce tracking is a specialized service offered by DHL, focused on the efficient and economical shipping and tracking of e-commerce parcels, especially for online retailers. As one of the world's leading logistics companies, DHL has developed this eCommerce solution to cater to the growing demand for online shopping, ensuring timely and transparent delivery of packages. With DHL eCommerce tracking, both businesses and consumers can monitor the real-time status of their shipments, from dispatch to delivery, enhancing the overall shopping and shipping experience.

Related: DHL Tracking   DHL Express Tracking   DHL Global Forwarding Tracking

What is DHL eCommerce?

DHL eCommerce, also named as DHL Global Mail, stands as a premier e-commerce logistics service, operating both domestically and internationally for a global clientele. With a mission to simplify consumers' lives, it delivers goods right to their doors. Its services revolve around parcel packaging, delivery, pick-up, and return dedicated to e-commerce business customers.
DHL eCommerce solutions has been facilitating the e-commerce market in various regions around the globe, including Asia Pacific, the Middle East/Africa, and the American continents, covering around 220 countries. Boasting millions of active users monthly, DHL successfully handles roughly 1.8 billion deliveries each year. Notably, prominent online retailers like Walmart, Samsung, and BEST BUY often choose DHL eCommerce for their logistics needs.

How does DHL eCommerce work?

DHL eCommerce Solutions provide customizable services for e-commerce businesses, to cater to their various logistic needs. These solutions work under detailed working dynamics that include:

• Seamless Integration

Connect your e-commerce store to DHL eCommerce Solutions through seamless integration. It automates all the steps of your order processing, offering an open communication channel between DHL representatives and business owners.

• Tailored Shipping Solutions

DHL eCommerce offers customized shipping solutions for different areas including Asia Pacific, Europe and North America. DHL have a portfolio of products perfect fit for all logistics needs.

• Warehousing & Storage

Store your inventory and ensure the security of your packages with proper warehousing services and order processing solutions. DHL eCommerce Solutions covers many warehouses and fulfillment centers in different parts of the world for easy management.

• Packaging & Labeling

DHL eCommerce Solutions reduces the hassle of packaging the orders for your consumers. After you’ve received an order, DHL eCommerce representatives collect the required item from your inventory, pack it, and label it for shipping.

• Logistics

DHL eCommerce has a widespread logistics network with proper transportation mediums worldwide. It handles all sorts of shipping and mailing burdens with air, rail, and road delicious per your needs.

• Transparent Tracking

DHL eCommerce Solutions facilitates every step of your shipment procedure with transparent tracking features, from receiving the order to dropping it on the customer’s doorstep.

It helps you track your package, monitor progress, estimate delivery dates, and be informed about any delays.

• Customer Service & Queries

Manage your package returns and customer queries efficiently with the DHL eCommerce Solutions customer support platform. They handle every question related to package reversal, shipping, and pick-ups.

DHL eCommerce Shipping

DHL provides a portfolio of products to suit your needs, whether you're a huge e-commerce operator seeking to streamline your shipping options, a small business looking for typical domestic delivery services, or a private client wishing to send a package locally.

• DHL eCommerce Europe

With a solid network of DHL eCommerce ServicePoints, DHL eCommerce offers the following solutions.

• DHL eCommerce Worldwide

DHL eCommerce provides a comprehensive suite of services for both budding e-commerce businesses and established merchants globally. It has extended its operations to include various DHL eCommerce facilities and warehouses, forming networks and collaborations with respected local postal service providers, domestically and internationally to serve different parts of the USA, Canada, Asia Pacific, and the Middle East. Moreover, DHL eCommerce US tracking and DHL eCommerce Asia tracking are both available.

How to track a DHL eCommerce package

There are many different ways to track your DHL eCommerce package, you can check out three primary methods defined as follows:

• Via DHL eCommerce Portal

To monitor the status of your package via DHL eCommerce, follow the steps below.

1. Visit the DHL eCommerce portal.

2. Navigate to the tracking section.

3. Enter the DHL eCommerce tracking number.

4. Click "Track" and view the Package's tracking status.

• Via DHL eCommerce’s last-mile carrier partners’ websites

DHL eCommerce Solutions often take the assistance of various last-mile carrier partners to offer speedy and efficient local deliveries. It even helps e-commerce businesses to minimize delivery costs and choose feasible routes. DHL only chooses reliable local carriers like Canada Post in Canada, Aramex in New Zealand, USPS in the USA, and others are known for their strong regional presence.

If your package is being delivered via its last-mile carrier, then you can follow the steps below to track it down.

1. Get the DHL eCommerce Tracking Number from your documents.

2. Contact the Online Shop and ask about the last-mile carrier using this number.

3. Go to the Last-Mile Carrier's Website (e.g., USPS).

4. Find the 'Tracking' Section and input the tracking number.

5. Check the Shipping Progress to see the status.

• Via TrackingMore (Bulk Track)

Tracking your DHL eCommerce shipment is quite simple with TrackingMore. All you have to do is follow the steps.

1. Visit the TrackingMore website.

2. Select "Carriers" from the top menu.

3. Search for "Yun Express" using the search bar.

4. Input your package's tracking number and hit the "Track" option.

5. You'll then be able to view your package's detailed status.

TrackingMore is a dedicated shipment tracking solution for eCommerce, that helps businesses and individuals closely track and monitor their packages. By availing of its services, you’ll be able to track your shipments from 1260 carriers around the globe. Besides DHL, TrackingMore offers shipment tracking service for other renowned carriers including USPS, UPS, FedEx, and Royal Mail, etc. By availing the TrackingMore shipment tracking solution, you can manage all your shipments in one place and get real-time shipping notifications seamlessly.

DHL eCommerce Tracking Number

DHL eCommerce Solutions employs a systematic procedure for monitoring every package and shipment, utilizing unique tracking numbers to ensure a safe and transparent shipping experience.

DHL eCommerce Tracking Number Format & Examples

DHL eCommerce tracking number is a combination of prefixes and numeric digits.

• Typically starts with GM, LX, RX or up to five letters.
• The ID length might vary from 10 to 39 characters.
• Examples: GM99999999999 or 999999999999999999

There is also a specific "check digit" of your tracking number. It is only used by DHL personnel and can be obtained by using the DHL-authorized algorithm for error detection purposes.

Application of DHL eCommerce Tracking Number

There are many different uses of the DHL eCommerce tracking number. Its primary applications are for monitoring your shipment status and transit location, tracking the updates, confirming the delivery, detecting issues, resolving queries, and availing refunds. It can also assist users when communicating with DHL eCommerce customer support representatives about specific shipment details.

FAQs on DHL eCommerce Tracking Number

• How to find my DHL eCommerce tracking number?

When you order an item from an online store, you'll receive a confirmation email. This email includes a 'Details' section with a tracking number and a link to track your parcel. Or you can go to the merchant’s store and view your order history to get the tracking number.

• When will my tracking information appear?

The tracking information is expected to appear instantly, but it may show up within 48 days after placing the order; the reasons for this delay can be system lag, delay in updates, late entry of your order by the merchant, etc.

• Why is my tracking number/ID not working?

This can happen because your package details haven’t been entered into the tracking system yet, and you should wait. Check again after a few days and make sure you're entering the correct number. If the problem still occurs, then you should connect to DHL eCommerce customer service.

• If I do not have my tracking number, is it still possible to track my shipment?

If you can not find the DHL eCommerce tracking ID anywhere in your confirmation receipt or have lost it by accident, you'd better contact your shipper for assistance. However, if you have alternative shipping reference numbers, they could be able to be used with the shipment tracking systems of the particular business unit handling the shipment (for example: DHL Express or DHL Freight).

DHL eCommerce Tracking Statuses

DHL eCommerce marks your parcel activities with a wide range of tracking statuses reflecting the current progress of your shipment so that you can’t miss out on any updates or delays.

Here is a list of statuses you’ll come across when tracking a package shipped by DHL eCommerce Solutions.

DHL eCommerce API V4

DHL offers a unified shipment tracking API to meet the needs of businesses that want to track all their DHL shipments through one channel.

For dedicated DHL eCommerce Europe shipping and tracking, DHL eCommerce API is the top choice. It supports:

• DHL Parcel Connect shipping & tracking
• DHL Parcel Return Connect shipping & tracking
• DHL Parcel Connect PLUS shipping & tracking
• Creating cross-border & direct injection shipments within Europe
• Large business customers of DHL eCommerce in Europe
• Sending shipments within Europe and from Europe (excl. DE) into Rest of World

By implementing this API into your website or system, eCommerce businesses can enhance order tracking workflow easily handle customer inquiries about logistics.

However, for businesses that work with other courier companies in addition to DHL, an all-in-one shipment tracking software is more in line with their needs. TrackingMore is such a powerful tracking aggregator supporting 1260 carriers shipment tracking.

The TrackingMore tracking API allows businesses to track millions of orders fulfilled by different carriers just through one panel. The tracking data is in a unified format and categorized into 8 main statuses and 28 sub-statuses, which makes the logistics management more efficient. Also, businesses can get automated shipment notifications via configuring the webhook urls into their system.

Visit TrackingMore's API documentation to learn more details.

FAQs on DHL eCommerce Shipping

• Who will deliver my shipments?

DHL eCommerce has more than 1,400 warehouses from which the shipment is sent to your customers. In any case of delay, it takes assistance from 220 local postal partners for reliable regional shipments.

• What is the shipping time for DHL eCommerce?

DHL eCommerce shipping time depends on various factors, including the shipment service chosen by the business, availability of products, and distance from merchant to consumer. Generally, it takes 3 working days for domestic deliveries or within neighboring countries. However, if you are shopping from a different continent, your shipment may take over 10 days to arrive.

• What is the DHL eCommerce delivery time?

DHL eCommerce deliver from Monday through Friday between 8:00 AM and 6:00 PM. The precise delivery times may differ for different shipping service. For example, DHL Parcel Connect, Saturday and delivery on preferred day possible. However, regardless of the shipping service you choose, your parcel will reach the local warehouse and then be loaded to logistics for reaching your doorstep.

• Why has my shipment not yet been delivered?

There might be a delivery exception if you haven't received the package by the estimated delivery date. The reason behind this can be due to weather conditions, logistic strikes, political situations, and customs clearance, etc.

• My shipment has not been delivered. What can I do?

If your shipment isn’t delivered within 10 working days after the estimated shipment date, you can contact the merchant or customer support of the e-commerce store. They will be responsible for locating and investigating your missing parcel until you receive your package or get a refund.

• Can I change the delivery day or delivery time?

Changing delivery duration, time, or date isn’t possible for DHL eCommerce Solutions once the package is dispatched, as it depends on the business sending the shipment out.

• Why are customs holding my shipment?

Some shipments aren’t approved by customs in a specific country without a certain amount of tax; thus, customs often hold it until the receiver clears the dues or taxes for the particular product. The custom clearance process time is different for every country and can’t be influenced by DHL eCommerce Solutions.

• My shipment is damaged, or the content is missing. What can I do?

If you have received damaged items or there’s missing content in your package, then you should visit your local postal office within a week and submit a damage report for your item with the tracking number and shipment confirmation receipt. Later on, you should send this report to the e-commerce store, and they’ll file a claim for the damages on DHL eCommerce Solutions. By following this systematic process, you can receive a refund or exchange products, or else it’ll be difficult to claim your damages.

• Why is my DHL eCommerce package returned to the sender?

Your package is sent back to a merchant or e-commerce store because of an incorrect address added to the destination. Moreover, refusal to accept parcels from the receiver, inability to clear customs, exceeding weight, and unsuccessful delivery attempts can be reasons behind parcel reversal.

• Why does the tracking event not match the real status?

There are some events when your tracking status doesn’t match your shipment progress’s actual location or status. The reason can be synchronization issues with data, delay in tracking system updates, lag in real-time location scanners, etc.  If the issue isn't resolved promptly, you can contact DHL eCommerce customer service to obtain real-time updates on your order status.

Contact DHL eCommerce Customer Service

DHL eCommerce customer service provides dedicated support to help customers with tracking, shipping, and resolving any issues related to their e-commerce deliveries.

Below are the contact details and service hours for DHL eCommerce Customer Service in the main countries served.

If you want to know the contact information for DHL eCommerce Customer Service in other countries, please click here to get.